Perri F.

As a Customer Success Manager at Datadog, I drive customer growth and satisfaction by building strong, strategic relationships across my client base. I take a proactive approach to onboarding and cross-selling, ensuring our customers unlock the full potential of our platform. Acting as an advocate for my customers internally, I focus on delivering a positive and impactful experience.

As a Customer Success Associate at Datadog, I am dedicated to ensuring our customers achieve their goals by maximizing the value of our solutions. I collaborate closely with cross-functional teams to deliver tailored onboarding experiences and provide ongoing support, helping clients navigate their Datadog journey. My focus on building strong relationships and understanding customer needs enables me to proactively address challenges, drive product adoption, and create a seamless customer experience. I am passionate about contributing to our customers' success and fostering long-lasting partnerships. Internal Achievements: - Awarded "Super Pup" in July 2023 for being a go-to resource for teammates, answering questions, and sharing best practices. - Recognized as "Beast in the East" in November 2023 for exemplifying team player qualities and making significant contributions to team success. - Active participant in the mentor and buddy program, assisting in the onboarding of six new members to the Customer Success organization.

As a Program Manager at 6sense, I was responsible for creating a strong first impression with customers and guiding them through their initial 6sense journey. I collaborated closely with Customer Success Managers, the Strategy Team, Consultants, and Customer Support to ensure seamless and high-quality onboardings.

As a Customer Success Manager at Salesloft, I led customer engagement and drove a deep understanding of Salesloft's product offerings by working strategically with sales, customer success, and leadership teams—both internally and with customers. In this role, I managed complex customer needs, conducted on-the-go trainings, and built strong, lasting partnerships.

As an Inbound SDR at Salesloft, I consistently exceeded quota for 9 consecutive months, achieving 150% of target in FY21. I ranked as the top SDR for 5 of those months. Beyond bridging the gap between prospects and account executives, I worked closely with previous customers to deliver value to their leadership teams.

- Client-facing role focused on enhancing customer success. - Coordinated client events to foster engagement and satisfaction. - Managed budgetary responsibilities to ensure financial efficiency. - Organized and oversaw marketing efforts for the 770 Group, ensuring smooth operations.

- Managed calendars, travel arrangements, and expense reporting for seven Financial Advisors. - Demonstrated strong communication and problem-solving skills, along with extensive computer proficiency. - Assisted clients with account-related inquiries and requests.