pernell grice

Provide and afford customers "Essential Oils" (perfume and cologne) at a very cost effective and affordable price which will enable them to smell good while looking good without having to pay department store prices, while getting a potent, cleaner, richer and truer fragrance than many perfume and colognes at a fraction of the cost of expensive designer name brand perfumes and colognes we are accustomed to buying from Macy's, Dillards, other department stores.

Distinguished reputation for superior conversions for patient acquisitions and production -Improved company's competitive advantage in the marketplace by 20% -Obtained and verified demographics, physician and insurance information for processing orders -Comprehended insurance coverage’s for Medicare/ Medicaid and Private Insurances guidelines -Took orders and communicated with Doctors’ offices to obtain prescriptions for patients -Provided patients with medical supplies & service information to comply with their doctor’s treatment plan -Processed referrals, invoices, obtained proper authorizations and documented shipping returns -Packed medical supplies and assisted in the timely delivery of medical supplies and services to patients -Assisted with the intake, inventory, and purchasing of medical supplies for the pharmacy and the management/ tracking of equipment

Improve office efficiency and customer service by overhauling the previous filing system -Deliver administrative assistance and management support for Business & Property Management Division -Manage and research data for Federal Aviation Administration (FAA) project -Verify and seek data for Airport Improvement Programs and Noise Mitigation as required by Federal Aviation Administration (FAA) regulations. -Accumulate data from grant files, property records, FAA and Broward County land files. -Provide and consolidate data and reports submitted by other staff and summarize combined results -Offers administrative guidance and advice on matters pertaining to government funding of land acquisitions -Executes various office skills: receive and control correspondence, maintain time and attendance records, maintain filing systems, track expenditures, maintain property inventory, and provide logistics support

Managing and Monitoring up to 10 Customer Service/ Retention Representatives plus1 Senior Representative. -Driving customer service and retention levels to excellence by preforming weekly audits and providing documented feedback and coaching. Identify missed opportunities, for 100% customer satisfaction, resolving any customer or employees concerns. -Collaborate directly with Upper Management, Quality Assurance, IT Help Desk, WorkForce Management and Training Departments to identify and resolve any developing concerns that may be customer impacting. -Worked hand and hand with upper management to drive immediate improvement of performance, utilizing Call Center Telephony systems, Call Recording and monitoring systems and various CRM’s.