percy hicks

* Provided service coordination for assigned caseload of 45 individuals. * Responsible for initial service plan implementation, referrals, linkage and monitoring of consumers. * Responsible for closing assigned cases when clinical and non-clinical needs have been completed. * Documented interactions with consumers, staff, and health-care professionals with accuracy.

* Recommending appropriate actions needed to resolve stressful family situations. * Helping families identify their own strengths and needs to achieve safety for their children. * Visited homes to assess risk of child abuse/neglect, plan for child safety, and strengthen families. * Spoke with families about things such as money management and budgeting.

* Answered and handled back-to-back inbound/outbound calls from clients. * Solved complex issues relating to 401k savings, retirement plans, payroll and human resource related services. * Accessed customer accounts and product information to provide accurate answers and support. * Conducted interviews of employees to assess the candidates thoroughly.

* Engaged consumers and establish a collaborative relationship toward the goal of competitive employment. * Assist consumers in obtaining information about their benefits (SSI, Medicaid, etc.) and how they will be affected by employment. * Assessed consumers’ vocational functioning on an ongoing basis, utilizing profiles and background information with work experiences as a guide. * Conducted job development and job search activities directed toward positions that are individualized to the interest and uniqueness of each consumer.