Peratiikka Selvum
Senior Operations Executive @ MumsMe
About
Hi there, I am a chemistry graduate who found her true passion not in the lab, but in the fast-moving world of business. My career began as an Administrative Executive, where I stepped into a completely new environment. It wasn’t easy at first, but I was determined to learn, adapt, and grow. Over time, I became the go-to person on my team who could solve problems, support others, and handle challenges with a positive mindset. Challenges don’t intimidate me; they inspire me. Each hurdle has been a stepping stone, shaping me into someone who learns fast, thinks critically, and always stays curious. Today, I’m focused on building a career in the business field, whether in administration, business development, operations, or procurement. I'm excited to keep learning, explore new perspectives, and contribute meaningfully wherever I go. Let’s connect. I’m always open to new opportunities, collaborations, or a good conversation!
Malaysia
Johor Bahru
Chemicals
Customer Service, Coaching & Mentoring, Data Management, Team Leadership, Operations Management, Oil and Gas, People Development, Business, Recruiting, Zoho CRM, Career Development, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Canva, Microsoft Office, Teamwork, Analytical Skills, UV/Vis Spectrophotometer , Reporting & Analysis
Experience
Senior Operations Executive
MumsMe
Johor Bahru
-Coordinated client onboarding, scheduling, and therapist assignments to ensure seamless service delivery and operational efficiency. -Managed daily operations by overseeing therapist schedules, resolving operational issues, and ensuring service quality standards were met. -Handled customer enquiries related to payments, refunds, postponements, replacements, and service requests across multiple communication channels. -Maintained accurate client records and operational documentation within the CRM system, ensuring data integrity and timely updates. -Conducted client follow-ups, resolved service-related concerns, and collaborated with cross-functional teams to deliver excellent customer experiences. -Supported the onboarding and training of new team members by providing operational guidance and promoting best practices.
Analytical Chemist
Buildtest Laboratory Sdn. Bhd.
Selangor, Malaysia
Soil and water testing with material method test . Run material testing for building construction.
Education
Tunku Abdul Rahman University of Management and Technology
Chemistry
Final Year Project: Synthesis and Application of palm oil-based biochar/polyaniline composite for heavy metal removal in water. Experiences in using MP-AES, Flame AAS, UV Vis Spectrophotometer
Tunku Abdul Rahman University College (TARC)
Applied Science
Learn basic fundamental courses such as physics , biology and chemistry.It was the core for further studies.
Peratiikka Selvum's Contact Information
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