penny torres

All practice operations to include but not limited to the following: facilitating all staff meetings, accounts payables, accounts receivables, staffing, payroll, cash balancing, inventory, ordering of supplies, billing, system updates, credentialing, training and assisting other practices with Athena software, etc.

All practice operations to include but not limited to the following: facilitating all staff meetings, accounts payables, accounts receivables, staffing, payroll, cash balancing, inventory, ordering of supplies, billing, system updates, credentialing, training and assisting other practices with Athena software, etc.

* Account auditing in both accts receivables & payables. * Patient Collections & arranging payment schedules. * Assist in the resolution of outstanding issues with Patients by establishing and * Maintaining a good working relationship. * Bad debt collections reporting. * Assisting collection agency with resolution. * Assuring proper insurance resolution. * Collection letters & monthly billing. * Money handling, end of day cash balancing.

* Assisted in lowering A/R days by collecting on outstanding accounts over $50K within timely manner. * Conducted employee quality reviews. * Resolved outstanding balances on bad debt accounts * Contacted patients to assist in resolving payer issues. * Prepared bad debt collection paperwork. * Oversee operations & Managed a staff of 12 - 20.

* Posting * Accounts payable & receivables. * Patient Collections. Follow- up on promissory notes * Payment posting & entering of invoices. * Vendor communication and payables. * Accounts payable resolution. * Checking in patients, insurance verification, patient contact, surgery scheduling. * Copay, deductible, cash pay collections. * Assistant to Director of Quality * Timely Facilitation of Root Cause Analysis as required by Joint Commission * Upkeep of department personnel files * Assign GL codes.

* Over see daily operations of Business Office & Managed staff in front office & back office. * Analyze monthly Accounts Receivable (A/R) reports to identify trending issues. * Established employee relationships to better assist daily operations of business. * Assist in the resolution of outstanding issues with payers by establishing and maintaining good working relationships. * Conduct payer cost analysis by comparing contract agreements. * Conducted employee quality reviews. * Implemented all organizational functions. * Accounts receivables & accounts payables. * Set up fee schedules

* Managed daily operations of Business Office & front office employees. * Analyze monthly Accounts Receivable (A/R) reports to identify trending issues. * Established employee relationships to better assist daily operations of business. * Assist in the resolution of outstanding issues with payers by establishing and maintaining good working relationships. * Conduct payer cost analysis by comparing contract agreements. * Conducted employee quality reviews. * Oversee of systems & operations to assure legal billing and regulatory requirements are met. * Implemented all organizational functions. * Accounts receivables & accounts payables. * Set up fee schedules

* Analyze monthly Accounts Receivable (A/R) reports to identify trending issues. * Overseeing and providing direction to staff of 13. * Assist in the resolution of business operations/ workflow, implementation methodology. * Conduct payer cost analysis by comparing contract agreements. * Oversee of systems & operations to assure legal billing and regulatory requirements are met. * Create quality assurance action plan for Collection Department; write policy and procedure, and conduct on-going employee quality reviews. * Reported areas for process improvement to senior leadership. * Investigate trends, surface issues, identify root problem collaboratively work with specific team/ individuals to resolve issues. * Provide corrective feedback to manage employees whom need improvement. * Performed functions of all phases within organization.

* Provided leadership, * Coordinated special projects * Managed and Lead a staff of 10 to include daily assignments etc. * Managed A/R by contacting insurance companies for verification of benefits, claim status, and submitted appeals and requested information. * Resolved outstanding issues with corresponding payers by analyzing payments and providing feedback to provider representatives. * Promoted from Collector to Team Lead * Recognized as "Top Collector"

* Answered phones, filing * Data entry * Collections * Assisted in lowering A/R days by collecting on outstanding accounts within timely manner. * Resolved outstanding balances on bad debt accounts * Contacted patients to assist in resolving payer issues * Prepared bad debt collection paperwork

* CENTsible Practice Management is here to deliver high quality, cost effective medical office assistance on accounts receivables, account payables,  * insurance verification and practice consulting.  * Experience with Athena should a practice need any assistance.