Pelin Tibukoğlu, MBA

At Watsons, I lead all training and development initiatives in alignment with the company’s strategic goals. I oversee the entire learning cycle across stores, head office, and the distribution center, from needs analysis to the design and implementation of tailored internal and external training solutions. I am responsible for managing the department budget, leading the L&D team, and driving continuous digital learning through the company’s e-learning platform. I design and implement onboarding, internal promotion, coaching, and mentoring programs to foster talent development. I lead the execution of performance management processes to strengthen a high-performance, growth-oriented culture. Each year, I drive key initiatives such as talent management and leadership development programs, as well as coaching and mentoring projects. I am also responsible for the development and delivery of training programs on diversity, equity, and integrity.

At Yataş, I lead all Learning & Development initiatives, aligning training strategies with the company’s business priorities and future workforce needs. I design and deliver impactful training programs, manage the L&D budget, and drive continuous improvement through innovative learning methods, including digital and blended solutions. I oversee talent management projects, creating next-generation, customized development programs that foster high performance and individual growth. I also strengthen Yataş’s employer brand through strategic social media initiatives in collaboration with external partners. By assessing skills, productivity, and performance, I ensure that development initiatives contribute directly to organizational success and cultural transformation.

I took part in the establishment of Yataş Academy, leading the preparation of procedures, guidelines, and regulations to support its foundation. I developed and implemented training programs aligned with the company’s strategic plan, creating annual training schedules for headquarters, factory, and other departments. To identify training needs, I conducted surveys, held regular meetings, and carried out detailed analyses. I designed, developed, and delivered high-quality training programs, including leadership and career development initiatives, while coordinating trainers’ programs and monitoring their KPIs to provide feedback and ensure continuous improvement. I also led the design and implementation of assessment processes, such as structured interviews, exams, personality tests, and foreign language assessments. In addition, I actively contributed to recruitment by conducting interviews, administering the Harrison Assessment, and analyzing candidate profiles to ensure the right fit for open positions.

As a Senior Trainer, I coordinated staff training programs tailored to both organizational priorities and employee development needs. I conducted training needs analyses through surveys and consultations with managers and staff, ensuring alignment with the company’s strategic goals. I played a key role in preparing new sales representatives by delivering comprehensive orientation programs on sales processes and developing individualized coaching plans to support their success. In addition to training responsibilities, I supported the coordination of departmental expenses, overseeing the training budget and ensuring accurate tracking of invoices. My role combined instructional expertise with operational accountability, contributing to both employee performance and the efficient management of the training function.

Evaluate training materials prepared by instructors, such as outlines, text, and handouts. Coordinate, schedule and conduct business and technical training for new hires and current employees. Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials. Select and assign instructors to conduct training. Identify and assess training needs of staff by conferring with managers and supervisors or conducting surveys. Produce training materials for in-house courses as appropriate. Amend and revise materials as necessary, in order to adapt to changes that occur. Facilitate the execution of all training plans. Periodically, evaluate training effectiveness. Acts as a support fielding questions and issues from staff related to the business and / or systems. Handles related tasks as assigned

Monster is the premier global online employment solution for people seeking jobs and the employers who need great people.It specializes in internet advertising offering various solution packages. I am responsible of online recruitment products and also employer branding . Responsible of making plans daily visits to key account companies Prepare customer company’s presentation Also compare with competitors. Try to understand customer needs’ and solutions for their needs Responsible to build CRM , Marketing activities before visit and also after is a major key for setting strategies for all sales. Key point is to follow up competitors and their activities. Working collaboratively with Monster global team as well as local marketing and customer support teams to ensure complete customer satisfaction, Directly reporting to Group sales manager; preparing weekly and monthly reports about the customers and sales team activities.

Manage 1.500.000 TL/Year portfolio. Responsible for P&L analysis. Ensuring maximum growth and the achievement of sales targets as well as profitability. Monitoring and analyzing market and competitors and make action plans. Contact to researched and acquired potential clients. Follow up custumers contrats end dates’ and propose new agreements Prepared monthly sales reports and give debrief to manager monthly.

Manage 1.000.000 €/Year portfolio. Planning monthly, quarterly and annually budgets. Preparing new product launches and campaigns to clients. Responsible for P&L analysis. Ensuring maximum growth and the achievement of sales targets as well as profitability. Monitoring and analyzing market and competitors and make action plans. Contact to researched and acquired potential clients. Analyzed sales statistics in connection with defined sales targets and prepared daily statistics sales reports. Produced weekly sales reports including updated payment status of each client. Coordinated DHL operational process in details such as courier performance. Prepared monthly KPI client sales reports and give debrief to manager monthly. Active use of Pipeline Management System and follow up sales on the system.

The main purpose of the position is to maintain existing clients and to gain new DHL accounts from a variety of a resources within a defined territory to achieve the monthly basis revenue targets of the territory; besides answering the customer's request to provide the customer satisfaction in all sales respective areas.

A role responsible for answering incoming telephone calls within in a professional manner to provide the highest level of customer satisfaction. Responsible for first line problem solving and follow-up on customer premises. To offer an efficient, professional, courteous and sales oriented response to all incoming telephone calls . Also responsible for supporting all Sales team. This role in not responsible for meeting revenue targets and is therefore not a sales executive. Responsible for accounts, cost-control, invoices, checks, sales reports, organizations of annual meetings and also sales meetings. Responsible of arrangement flight tickets, hotel reservations and pick - up for our guests. Besides; preparation of visa documents.