Pek Boon Goh

● Led ERP operations and service delivery for the Malaysia market, overseeing consulting, sales, customer support, and post-implementation activities to drive system adoption and client satisfaction ● Acted as the primary liaison between local clients and HQ in Korea, translating business requirements, user feedback, and regulatory needs into ERP system enhancements and localization requests ● Owned ERP operational performance and service KPIs, contributing to approximately 10% revenue growth through improved system usage, customer engagement, and client retention ● Managed ERP compliance initiatives, including Malaysia’s e-invoicing requirements, working closely with HQ to assess system readiness and regulatory alignment ● Led, coached, and developed a team of ERP consultants, improving productivity by 30% and reducing onboarding time by 25% through structured training ● Managed ERP service delivery and escalation handling, prioritizing client issues and ensuring timely resolution across consulting and support functions ● Prepared and delivered structured ERP operations and performance reports to HQ on a daily and weekly basis, supporting governance, decision-making, and regional planning

● Engaged with 1,000+ clients across multiple industries including manufacturing, wholesale, distribution, retail, services, F&B, and construction, advising on ERP adoption and process improvement ● Managed end-to-end ERP implementation activities, including solution setup and system walkthroughs ● Successfully enabled 300+ businesses to implement the ERP system, consistently achieving the company’s highest sales performance through strong solution alignment and client trust ● Mentored and trained junior consultants on effective system demonstrations and ERP utilization

● Conducted in-depth needs assessments and analyzed client workflows to identify gaps and system requirements ● Delivered tailored ERP system demonstrations to showcase features and benefits, supporting the presales process ● Provided ERP end-user training, ongoing support, and troubleshooting to ensure smooth system adoption ● Built and maintained strong client relationships, acting as a trusted advisor throughout the consultation and sales cycle

Pre-planning: ● Acted as an intermediary between KKLIVE Taiwan, KKBOX Malaysia and Licence Agent for entertainment licence and working visa permit application ● Liaised with Music Rights Malaysia for public performance licence application; and Insurance Agent to purchase public liability insurance for concert ● Coordinated and involved in event planning meeting with KKLIVE Taiwan and CEOMAN Event Sdn Bhd for all the concert operation arrangements Concert Day: ● Assisted in artist and his team schedule arrangements, including transportation, F&B, and holding rooms ● Acted as the PIC of fans benefit redemption session and ushers job arrangements ● Liaised with the concert venue - Mega Star Arena's PIC for crowd control and any special requirement arrangement for artist

● Identified new clients and arranged sales appointments through cold calling ● Attended meeting with client, identified suitable concept, venue, and supplier for proposed event or exhibition according to client's requirements, and came up with final costing for client approval ● Liaised with designer for special booth design drawing and supplier for quotation, then prepared proposal and official quotation for client approval ● Coordinated with vendors to ensure all needs for events and exhibitions were met ● Provided support during day of operations Projects: ● Exhibition handled: 'Gracewood Marketing Sdn Bhd booth @ Archidex 2018' ● Events involved: 'The 16th Asia Pacific International Honesty Enterprise - Keris Award 2018' | 'Archidex Nite 2018' | 'MIVAS Exhibition 2018' ● Proposed Events: 'World Health Organization - Global Service Center 10th Year Anniversary Event & Team Building' | 'REHAU Showroom Launching @ Hanoi, Vietnam'

● Assisted in event planning and operations ● Managed all events’ details such as schedule, catering, transportation, and artists’ holding room ● Coordinated directly with all related third parties of event from time to time ● Handled any arising issues on the event day Events handled: ‘Yiruma Live in Kuala Lumpur’ | ‘Distant Worlds: music from Final Fantasy Jiritsu’

● Provided corporate secretarial services to a portfolio of clients comprising 45 private companies and 1 public listed company ● Served as an advisor to the Board on all governance matters, ensuring the company's compliance with financial and legal requirements ● Assisted in incorporating new company for clients ● Prepared meetings materials and attended board meetings, committee meetings, and Annual General Meeting ● Assisted in preparing announcements of public listed company via Bursa Malaysia ● Assisted in special assignment of public listed company i.e. Dividend Reinvestment Plan ● Prepared resolutions, minutes, and statutory forms ● Arranged submission of documents/ statutory forms to Suruhanjaya Syarikat Malaysia (SSM) including MyCoID submission