Peiying Ng

Reporting to the Finance director, managing a team of 6, to ensure business objectives are met. Responsibilities include: ORDER MANAGEMENT & OPERATIONS Oversee operations (order to cash) for over 10 brands in Singapore Order management for brands like Bobbi brown, La Mer, Aramis, Lab Series, Tory Burch, Micheal Kors, Origins, DKNY Point of contact for distribution markets (Myanmar, Indonesia and Jo Malone Singapore) Working closely with regional hub for smooth operations RETAIL OPERATIONS Managing the company corporate store which includes managing P&L, sales and inventory management POWER USER Identify whether issues are system or process related and needs to be escalated to Help Desk, Affiliate Management, or Business Lead. Acts as first line of support for colleagues in O2C Order Management area Escalate defects and support issues as needed to the right parties, provide sufficient information for the support team(s), track the defect until closure and support testing of the resolution, as needed. Testing of SAP O2C process whenever needed PROCESS IMPROVEMENT & PROJECTS Constantly looking for improvement in processes Cross department collaboration for any ad-hoc projects

Experience includes: • Point of contact for Singapore Local Market and Thailand Market • Order Fulfilment on all Singapore Local Market and Thailand Market’s orders. • Ensure On Time In Full Delivery (OTIF) • Creating and maintaining daily and monthly reports • Work closely with Sales Team to support on logistics. • Work closely with planner, QC to ensure stock availability. • Ensuring new stock is available for new launch • Reservation of stock and maintenance of reservation report • Handling of quarterly staff allowance and staff purchase • Updating of sales report. • Liaising with France HQ on maintenance of SAP such as pricing issue and quota issue • Preparing of Credit note whenever required • Processing invoices

Experience includes: • Communicate inquiries and order requirement from customers (worldwide) the Gauge team • Review inquires / tenders and order for completeness. • Quote RFQ and response within required timeline. • Coordinate order entry and logistics activities to ship firm orders. • Coordinate cost changes and update as and when required. • Coordinate freight and delivery to customers • Prepare necessary shipping documents when required e.g invoice, packing list, COO and COC • Generate invoice for orders shipped. • Ensure 100% data accuracy in system for accurate reporting • Liaise with other department and freight forwarders to expedite orders and shipments • Support customer feedback investigations • Coordinate customer returns for repair and/or failure analysis • Provide backup and assistance to other areas as and when required • Ensure Trade Control Compliance when applicable • Provide weekly delivery status report to customers. • Coordinate 3rd party inspection when required. • Basic lessons of HSE • Basic lessons of Lean 6 Sigma

Achievement: • Breaking record for freight sales (from 50,60k/ mth to 100k/ mth) and container stuffing (70+ containters /mth to 100+ containters /mth). • Promoted from Customer service coordinator to Customer service Executive and then to Business Development Executive Experience includes: • Taking the lead role in freight sales. • Handling of container stuffing of vehicles • Work closely with the operational teams, sub-contractors, customers and carriers, utilize relationships to ensure that operation went smoothly. • Handling of customer’s complaint and claims. • Handling of incoming calls for any enquiries (e.g. quotations, requirement for export) • Giving the best services to customer, helping them in any related ways • Providing quotation to customers. • Marketing and renting out office and storage space. • Preparation and renewal of contracts – liasing with customer and Toll’s legal department on the clauses of the contacts • Contract management – filing and keeping track • Maintain revenue goals every month • Credit controlling. • Preparing of documentations – Outward permit, Bill of Lading, Packing List, D/O • Billing • Provide support to Director on arranging meetings, assisting in presentation and handling of ad-hoc projects given by Director. • Telemarketing • Identify new business growth opportunities in Part Management, Lubricants, Tyres and General Cargoes. • Prepare submissions and tender documents to prospective customers. • Negotiate commercial deals with customers and suppliers • Supplier pricing analysis • Market / competitor analysis • Report submission – BD revenue update, daily marketing report • Support company projects when required