Pei Juin Heah

1. Provide customers’ support and address client inquiries about reported issues. 2. Conducting products testing and propose enhancement strategies. 3. Oversee project implementation and deliver training sessions. 4. Develop and maintain project management documentation. 5. Ensure timely and professional communication with customers, managing and escalating issues as needed.

Projects: System migration from China plant. 1. Successfully led the migration of projects and systems from the remote plant in Dongguan to the local plant in Penang, implementing necessary enhancements to ensure seamless adaptation to the localized environment. 2. Created and optimized SSRS reports and interactive dashboards, empowering production users with valuable insights into inventory and station status for effective planning. 3. Spearheaded the setup of ERP and MES systems, aligning them with specific business requirements to enhance operational efficiency. Projects: Message Alert Center Mobile Apps 1. Developed a robust Xamarin-based emergency notification mobile application for iOS and Android, enabling timely alerts for operators and engineers regarding production issues. Projects: Material Replenishment System 1.Actively involved in an innovative Kaizen project, implementing a Material Replenish System to streamline production processes and drive continuous improvement. Achievement: Committed to comprehensive documentation practices, maintaining detailed records of program development, logic, coding, testing, and any subsequent changes.

Projects: Associated Account Inquiry, Phase 1 and Phase 2 (Fraud User Detection System). 1. Designed and implemented REST APIs which processed user information and detect possible fraud users who abuse using the gaming system. 2. Database performance is monitor by using efficient querying in stored procedure and API. 3. Rabbit MQ and SSIS for real-time user data syncing from various vendors database into system database. 4. Developed responsive AssociatedAccountInquiry System web user interface using React.JS. 5. Practiced Scrum and Agile methodologies for effective project development. Projects: Football Manager (Favorite Game Recommendation System). 1. Designed and implemented the algorithm such so that user can be recommended to their favorite game after log in to the system. 2. Responsive UI in IOS and Android web and mobile app browsers to ensure great user experience. Achievement: 1. Designed and implemented REST APIs using Stored Procedures and Entity Framework for efficient data querying. 2. Utilized SQL Profiler and Execution Plan to monitor database performance. 3. Managed Rabbit MQ and SSIS for real-time data syncing in a monitoring application. 4. Developed responsive web and mobile experiences using HTML, CSS, jQuery, and AJAX. 5. Practiced Scrum and Agile methodologies for effective project development.

Six months of internship at Nettium Sdn Bhd had benefited me with the knowledge of building website with proper coding style and troubleshooting skills. Practical knowledge learned are as followed: 1. C#, HTML, CSS, Javascript for Web UI development. 2. Repository pattern (MVC) of ASP.NET Web API to perform CRUD to the database. 3. Used NLog for logging error and information. Swagger to test for API. 4. Written several stored procedure in database. 5. Git and TFS for version control and Jira to handle assigned tasks Other soft skills acquired: 1. Communication skill. This is to clarify requirements with business analyst and quality assurance analyst constantly. 2. Time management to catch up with the project timeline. 3. Problem solving. To satisfy the change of requirements and suggestion by business analyst and quality assurance analyst.