PEI-CHEN CHEN

Strategic Outbound & Inbound Engagement * Handle inbound leads and re-engagement programs to qualify opportunities. Account & Industry Research * Identify customer pain points and digital gaps before first contact. * Apply Japan and global best practices to Taiwan market scenarios. Pipeline Generation & Qualification * Generate and qualify early-stage pipeline across Slack, Salesforce CRM, Data Cloud, Tableau, and AI solutions. * Discover cross-sell and expansion opportunities beyond initial entry products. * Deliver well-contextualized opportunities to Account Executives. Cross-Functional Collaboration & Strategic Plays * Partner with Account Executives, Marketing, and Customer Success on outbound initiatives and industry campaigns. * Contribute market feedback to refine messaging and go-to-market strategies. * Participate in strategic outbound programs inspired by Japan GTM models.

Role Summary As an IT Operations Analyst at QVC Japan, I supported the stability and reliability of enterprise IT systems by monitoring infrastructure, managing access control, and resolving incidents in a fast-paced e-commerce environment. - Monitored and maintained enterprise IT systems using Icinga2 and ELK Stack, ensuring system stability and availability. - Performed incident triage and first-level troubleshooting, escalating issues based on severity and business impact. - Managed user accounts and access control via Active Directory, supporting secure onboarding/offboarding processes. - Conducted system checks and log analysis using Linux, with operational tasks executed through SQL and PowerShell. - Worked within ITIL-based service management processes, collaborating with cross-functional teams to resolve issues and improve service quality. - Worked closely with cross-functional teams to ensure business continuity, system availability, and secure IT operations.

- Managed end-to-end AP operations for APAC region using Oracle ERP, ensuring accurate and timely vendor payments across multiple countries. - Reviewed, validated, and reconciled cross-border invoices, resolving discrepancies, invoice holds, and duplicate payment risks. - Served as a key liaison for regional stakeholders and global vendors, handling high-volume communication in English, Mandarin, and Japanese. - Supported financial audits and partnered with auditors to investigate and close accounting issues within Oracle systems. - Handled bank detail corrections and payment rejections, ensuring successful international payment execution. - Maintained accurate cash transactions and financial records in Oracle financial modules. - Assisted General Ledger team with VAT postings and supported Billing team on project and PO booking. - Translated Japanese invoices into Mandarin to facilitate cross-border accounting operations and internal reviews.