Peggy Tan

Responsibilities: • Assists of HR operations: recruitment, onboarding, payroll, confirmation, warning letters, and termination. • Draft & implement internal policies, employment documents, and SOPs aligned with Malaysian Employment Act 1955. • Handle all foreign worker-related processes including work permit renewal, levy, medical claims, and hostel documentation. • Coordinate HRDF claims vs grant applications & training program documentation. • Supervise admin functions including hostel management, building maintenance, insurance renewals, company asset coordination, and departmental support. • Design and implement multilingual (English/Malay/Burmese/Nepali/Bangla) internal forms & disciplinary workflows with QR-code-based tracking. • Act as key liaison between HR & Finance, SHE, QC, Maintenance, IT, and external agents (e.g., insurance brokers, hostel vendors). • Cross-departmental communication and top management updates. Achievements • Successfully designed and launched a new set of digital SOPs with QR-coded for staff grievances. • Led the full renewal process of the company’s fire, machinery insurance, resulting in better coverage and negotiated premium discounts. • Handled complex employee cases (fighting, misconduct, absenteeism) with zero escalation to authorities, ensuring internal resolution within legal boundaries. • Developed a 5-language communication system to issue warnings, hostel notices, and HR updates to a diverse workforce with improved understanding and cooperation. • Acted as the single point of contact during crisis situations (e.g. water disruptions, facility repairs), coordinating with Maintenance, SHE, and external parties.

Responsibilities: - Insurance Management - Handled quotation requests and renewals for various insurance policies including Fire, Burglary, All Risk, Public Liability, Group PA, and Group Hospitalization & Surgical Insurance. Coordinated insurance claims by notifying insurers and preparing necessary documentation for submission. - License Application & Renewal - Managed renewals for software licenses, business licenses (Majlis), fire extinguishers, CIDB registrations, and trademarks. - Staff Claims & Welfare - Verified and processed monthly staff reimbursement claims for the Palm division. - Staff welfare - Oversaw staff welfare initiatives including name card issuance, uniform distribution, door access card setup, and mobile service registration. - Property & Tenancy Management - Monitored rental collections and updated property rental reports. Drafted and renewed tenancy agreements across group properties. - Foreign Worker Administration - Managed applications and renewals for work permits, SHKPPA, FWPA insurance, insurance guarantees, and RTK submissions. - Quit Rent & Assessment - Obtained latest quit rent and assessment bills, prepared payment summaries for the accounts department. - Office Administration & Reporting - Led and monitored daily tasks of admin officers, ensuring smooth operations in filing, mail handling, and call management. Responsible for overall office management and preparation of monthly reports for management review. Achievements: - Successfully streamlined insurance renewal tracking and claim submission processes, reducing delays and improving compliance. - Improved rental monitoring system, ensuring timely updates and renewals across multiple properties. - Enhanced administrative efficiency by implementing structured workflows for license renewals and staff welfare distribution. - Played a key role in maintaining regulatory compliance for foreign worker documentation and company licensing.

Responsibilities: - Performed daily administrative operations including document filing, copying, faxing, mail handling, and call management. - Oversaw overall office management and ensured smooth day-to-day operations. - Attended management meetings and recorded accurate minutes for internal circulation. - Conducted PA meetings to provide coaching and guidance to administrative staff. - Prepared weekly and monthly production reports for management review. - Monitored company vehicle road tax, insurance, and license renewals. - Managed outlet rental matters including tenancy agreement renewals and insurance coverage. - Screened and verified staff claims to ensure accuracy and compliance. - Monitored operational costs and assisted in budget preparation. - Handled monthly payroll processing and vendor payments. - Monitored daily bank transactions and balances, ensuring records matched bank statements. - Maintained up-to-date debtor collection status and ensured timely banking of received payments. - Performed ad hoc duties as assigned by management. Achievements: - Improved administrative workflow efficiency by implementing structured reporting and claim verification processes. - Ensured timely renewal of licenses, insurance, and tenancy agreements, reducing compliance risks. - Strengthened financial accuracy through diligent bank reconciliation and payment tracking. - Supported team development through regular coaching and performance monitoring.