Peggy Chan - MBA

pitch goods or services to new clients and maintain a good working relationship with new contacts and provide new business model or improve current model for existing clients

• Program manager for HP Inc and Lenovo Group service parts supply chain hub (APAC) for PCs , Printers and handheld devices • Led SMS cross functional teams to deliver fulfilment KPIs, inventory and cost targets for service parts supply to HP and Lenovo APAC countries • Project managed new service parts introduction, efficiency and cost reduction initiatives. • Conducted and led business reviews with HP Inc and Lenovo Group Accomplishments • Successfully pursued and launched new product line - HP Printer service parts. Contributed revenue growth of USD$2.5m annually. • Improved operations productivity from 200 pcs/person to 250 pcs/person and achieved cost saving of USD$25,000/mth since 2015. • Led 3 simultaneous projects to boost business opportunities by 5% every year. Achieved biz revenue scope every year USD$10million/ year and grew profit 2-3% yearly • Launched automation IT program, gathered functional and business requirements to support team and mitigate risks and reporting to stakeholders

• Led software development project management and operations management • Accomplishments • Responsible for managing cross functional/departmental staff with multi- cultural background. Successfully launched unique gaming software platform in the market. • Optimized operational processes by developing company-wide analytics tool to address client-specific metrics, adhering to ISO criteria. • Optimized processes and supervised 18 employees, including overseeing administration, budgeting, sales and scheduling protocols. • Managed USD$0.8M budget yearly

• Product Management, project management of Razer products Accomplishments • Completed 1st Razer controller product launch worldwide. Acted as Microsoft liaison in Razer. Contribution of USD$300K revenue/annually to company. • Launched 1st Razer wireless Dolby headset product. Achieved USD$ 150K revenue annually. • Managed 1st Razer gaming speaker system product. Monthly demand was 12K units. Achieved USD$200K in revenue annually from 2011 to 2014. • Directed e-sport team who focused on game - Legend of League to present Razer product and monitor the revenue contribution from this team and social media, resulting effect by net profit 5%. • Managed plans and resources required to meet project goals and objectives by setting timelines and quality gate • Supervised 8+ internal personnel, contractors and vendors.