Peerpasha A

Creation of purchase requisition, RFQ, Purchase Order and Change purchase order. Handling P2P cycle, regular follow up with vendor (RFQ, Purchase order and Payment Application). Circulate RFQ's to the supplier and follow up on their quotes. Supporting for creation of Material Master Data, Vendor Master Data and User Data. Responsible for quotation and purchasing order to ensure on time delivery. Resolve problems related to quality, scrap disposition etc. Co-ordination with vendors on pending purchases. Return damaged or incorrect items to vendors and processing necessary paperwork for credit. Ensure on-time delivery through on-time procurement of direct & indirect materials. Follow-up for the vendor's payment from the accounts department. Vendor creation and resolving the issues related to supplier account (Supplier Details). GRN verification after the goods receipt. Regular follow-up with internal team for the bill back (Claim) materials, Regular bills & overseas transportation details to process for bill back. Submission of Bill back details along with invoices and approval emails to customer for approval. Releasing the invoices (Service/Materials) based on customer approval. On-time submission of released invoices to customer accounts payable team for payment process. Regular check with our finance team for payment receipt and providing invoices details to close with payment received. Follow up with customer accounts payable team if there is any payment delay or queries. Supporting for Equipment’s calibration as per due date.

Handling customer queries /escalations on received devices before and after repair. Coordinating with carrier team (Bluedart) regarding the shipment status and tracking the shipment till it reaches the Authorized Party. Interacting with client through mails and attending daily calls to review and resolve operational issues as well as to implement new process & procedure changes. Working on different T-Codes for billing, inventory management, invoicing in SAP system. Parts pricing details review and submit to customer on monthly basis for approval and to upload in their system for billing. Preparing billing report on monthly basis with following the dates as per customer fiscal year calendar. Releasing invoices for both service and materials based on customer billing approval. On-time submission of released invoices to customer accounts payable team for payment process. Updating the released invoices details in accounts receivable report for payment tracking. Regular check Customer supplier report to ensure all unpaid invoices are reflecting for payment process in portal. Regular check with our finance team for payment receipt and providing invoices details to close with payment received. Follow up with customer accounts payable team if there is any payment delay or queries. Submission of daily, weekly, monthly & Adhoc reports as per management requirement. Returning RMA parts (Dead on arrival) back to customer warehouse, getting credit notes and closing in SAP.

Managing entire DELL Carry-in and Field services Program at PAN India Level Driving team to close all open calls within TAT Preparing daily, weekly, monthly reports based on the management requirement Assisting operation team on End to End process queries & Coordinating with IT team for any IT related Issues Handling escalations or customer queries Maintaining received materials in CRM system

Handling the calls in CRM portal Assigning calls to onsite engineers & closing the calls in CRM portal Follow up with the team to close all received calls with TAT. Submitting the weekly, monthly inventory & billing report to parts supplier for the reconciliation and approval Handling office documents, files and keeps the record of courier documents Keeping thorough knowledge of incoming & outgoing parts