Pedro Sousa

I work as an SAP Consultant at IBM, providing services to CPFL, with a focus on the upgrade and enhancement of the SAP CRM/CCS IS-U solution. Key responsibilities include: Preparing Functional Specifications (FS) and Technical Specifications (TS); Defect resolution and incident management; Effort estimation and impact analysis for system improvements; Performing functional configurations and testing in development and QA environments; Collaborating with technical and functional teams to ensure system quality and stability throughout the upgrade process. This role is part of a strategic project aimed at modernizing CPFL’s utility systems, enhancing operational efficiency and user experience.

Solution Design: Creation of tailored solutions to address companies' operational and strategic needs, aligning technology and business processes. Functional and Technical Documentation: Development of detailed specifications to serve as the foundation for system implementations and integrations. Test Documentation Preparation: Definition of scenarios and test cases to ensure the quality of deliverables and alignment with client requirements. System Enhancements Development: Implementation of improvements in the CRM and WM modules, including compliance with applicable regulatory requirements. Strategic Support: Providing assistance to teams in utilizing and optimizing SAP modules, ensuring efficiency and adherence to organizational processes.

Key Responsibilities: -Led functional SAP S4HANA - Customer Engagement initiatives for the implementation project at CELESC. -Managed and guided high-performing teams to ensure project success. -Mapped business processes to align with project objectives and client needs. -Refined product requirements, ensuring alignment with functional specifications. -Developed comprehensive functional specifications for system configuration. -Conducted risk assessments and managed mitigation strategies. -Coordinated and executed testing routines to ensure quality and compliance. Skills Gained: -SAP CRM and SAP Implementation expertise. -Project Management and Risk Assessment. -Agile Methodologies (Scrum) for efficient project execution.

Key Responsibilities: -Managed and supported systems through AMS (Application Management Services), ensuring stability and operational excellence. -Led and coordinated a high-performing team to meet project goals. -Implemented and monitored KPIs to track performance and drive continuous improvement. -Developed and executed action plans focused on system stability and enhancement. -Oversaw and promoted actions to ensure service quality and compliance with procedures. -Prepared and conducted status meetings with on-site/client management to align on objectives and progress. -Conducted risk management activities, identifying and mitigating potential challenges. Skills Gained: -Expertise in Application Management Services (AMS) for system stability and support. -Proficiency in implementing and tracking KPIs to measure performance. -Strong leadership and team management in dynamic project environments. -Experience in risk assessment and mitigation strategies.

Key Responsibilities: -Acted as an Agile Coach, promoting and embedding Agile values and practices throughout the organization. -Led the development team, leveraging the Scrum framework to enhance team engagement, speed, and product quality. -Served as a continuous improvement agent, driving iterative process enhancements. -Fostered a culture of collaboration and agility, ensuring alignment with project goals and organizational objectives. Skills Gained: -Advanced expertise in Agile methodologies, particularly Scrum. -Leadership in cross-functional team coordination. -Strategic implementation of continuous improvement initiatives.

Key Responsibilities: -Led the support tower, coordinating teams across CRM, PS, PM, FI-CA, SD, WEB, and APP modules to enhance client value delivery. -Managed and mentored team members, fostering skill development and collaboration. -Developed and implemented strategies for continuous improvement and product evolution. -Acted as a key member of the innovation and people team, driving advancements in both processes and team capabilities. -Served as the primary point of contact with the client, ensuring alignment and addressing needs effectively. -Oversaw Scrum activities for the support tower, ensuring Agile practices were applied effectively. Skills Gained: -In-depth knowledge of SAP IS-U CRM operations. -Expertise in Agile methodologies and team leadership. -Strategic planning and client relationship management.

Key Responsibilities: -Led the support tower, managing the team and crafting strategies to maximize value delivery for the client. -Played a pivotal role in the Agile Transformation Team, introducing and embedding Agile practices within the support team. -Managed and planned team activities, fostering collaboration and ensuring effective resource allocation. -Developed process improvements and estimates to enhance system efficiency and client satisfaction. -Provided expert support for the SAP/CRM IS-U module to ensure smooth operations and high-quality outcomes. Skills Gained: -Expertise in Agile transformation and team integration. -Advanced proficiency in SAP/CRM IS-U systems. -Leadership in team management and strategic planning.

Key Responsibilities: -Provided service support for AES Eletropaulo, addressing corrections and enhancements in SAP/CRM to ensure compliance with Aneel regulations. -Contributed to the continuity and quality of services delivered to over 20 million consumers. -Conducted requirements gathering to understand and align technical solutions with business needs. -Created detailed technical and functional documentation to support system development and maintenance. -Executed comprehensive test plans to ensure the accuracy and reliability of system updates. -Participated in planning meetings to define project scope and prioritize tasks. -Supported ABAP development for system customizations and improvements. Skills Gained: -Expertise in SAP/CRM support and regulatory compliance. -Proficiency in technical and functional documentation creation. -Hands-on experience in test execution and ABAP development. -Strong collaboration and planning capabilities in a high-demand environment.

Key Responsibilities: -Delivered Service Support and Service Maintenance for Grupo Neoenergia, ensuring SAP/CRM compliance with Aneel regulations. -Enhanced and maintained systems to support service continuity across three major companies in the Neoenergia Group: Coelba, Celpe, and Cosern. -Conducted requirements gathering to identify business needs and align technical solutions effectively. -Developed comprehensive technical and functional documentation to support system changes and optimizations. -Executed detailed test plans to ensure quality assurance and smooth implementation of system updates. -Participated in planning meetings to establish project priorities and coordinate team activities. Skills Gained: -Proficiency in SAP/CRM maintenance and regulatory compliance. -Expertise in documentation creation for both technical and functional needs. -Strong experience in test execution and quality assurance processes. -Effective collaboration and planning in large-scale utility environments.

Key Responsibilities: -Led the implementation of the Service Desk using ITIL best practices to enhance service delivery and efficiency. -Established and optimized the document management process, ensuring compliance and accessibility. -Implemented the Process Management Office (PMO) to standardize and streamline organizational workflows. Skills Gained: -Expertise in ITIL framework for service management. -Proficiency in document management system implementation. -Experience in establishing and managing a Process Management Office (PMO). -Strong foundation in IT governance and process optimization.

Videocolaborador. Edição de videos, execução de videoconferência e web conferências.