Pedro Bigarelli

Team Leader | Google Ads @ Cognizant

About

Sou um profissional dedicado e com sólida experiência em gestão de atendimento ao cliente, operações e liderança de equipes. Ao longo da minha carreira, já liderei times de até 120 pessoas, sempre com foco em resultados, melhoria contínua e desenvolvimento humano. Tenho paixão por transformar processos, otimizar produtividade e criar experiências positivas para clientes e colaboradores. Sou proativo, comunicativo e gosto de trabalhar em equipe, buscando sempre inspirar e motivar para que todos alcancem seu melhor desempenho. Atualmente, estou em busca de novas oportunidades onde possa aplicar meu conhecimento em gestão de operações, customer experience e liderança, contribuindo para o crescimento da empresa e o sucesso das equipes. Se você procura alguém comprometido, com visão estratégica e habilidade para lidar com desafios do dia a dia, vamos conversar! ___________________________________________________________________________________ I am a dedicated professional with solid experience in customer service management, operations, and team leadership. Throughout my career, I have led teams of up to 120 people, always focusing on results, continuous improvement, and people development. I am passionate about transforming processes, optimizing productivity, and creating positive experiences for both customers and employees. I am proactive, communicative, and enjoy working collaboratively, always aiming to inspire and motivate teams to achieve their best performance. Currently, I am seeking new opportunities where I can apply my expertise in operations management, customer experience, and leadership to contribute to company growth and team success. If you are looking for a committed professional with strategic vision and the ability to handle daily challenges, let’s connect!

Country

Brazil

City

São Paulo

Industry

Consumer Services

Skill

Implementação de projetos, Google Ads, Resolução de problemas, Habilidades de supervisão, Project Management, Continuous Improvement, Onboarding, Offboarding, Team Facilitation, Writing, Business Process Improvement, Cost Reduction, Grammar, Team Motivation, Project Coordination, Relación con el cliente, Espanhol, Inglês, Pacote para Office, Microsoft Office

Experience

Team Leader | Google Ads

Cognizant

2026-1 - Present · 9 mos

São Paulo, São Paulo, Brasil

Leading a consultative sales operation focused on digital advertising solutions and performance media for Google Ads. - Team Leadership & Performance: Driving a high-performance team through direct mentoring, feedback sessions, and ensuring quality excellence in B2B consulting. - Strategic Operations: Managing the sales cycle, pipeline, and forecasting using Salesforce, ensuring operational health and business predictability. - Efficiency & Innovation: Mapping processes and planning automation strategies to optimize workflows and scale team productivity. - Data & Technology: Delivering data-driven insights and management reports leveraging the Google Workspace ecosystem and Microsoft Office.

CX Team Leader

Concentrix

2024-4 - 2025-7 · 1 yr 4 mos

São Paulo, Brazil

As a Team Leader at Concentrix, I specialize in driving team performance and fostering a collaborative work environment to achieve operational excellence. My role involves strategizing to enhance productivity, mentoring and developing team members, and ensuring the delivery of exceptional client service. With a focus on leveraging data-driven insights and best practices, I am dedicated to optimizing processes and achieving business objectives. My passion for leadership and commitment to continuous improvement helps me lead teams towards success and innovation.

Customer Service Specialist

Charlie

2023-3 - 2024-3 · 1 yr 1 mo

Sao Paulo, San Pablo, Brasil

As a Customer Experience Specialist at Charlie, I am dedicated to enhancing customer satisfaction and fostering strong client relationships. My role focuses on understanding customer needs, providing tailored solutions, and ensuring a seamless experience across all touchpoints. With a commitment to continuous improvement, I utilize data-driven insights and customer feedback to refine processes and elevate service quality. Passionate about delivering exceptional support and driving positive outcomes, I strive to create memorable experiences that exceed customer expectations and contribute to Charlie’s growth and success.

Team Leader | CX Specialist

Concentrix

2019-10 - 2022-8 · 2 yrs 11 mos

São Paulo, Brasil

- Desenvolvimento da área de suporte. - Mapeamento e análise de impacto. - Análise de métricas e criação de planos de ação para melhoria contínua. - Desenvolvimento de guias para diminuição na variação de métricas. - Gerenciamento do time de suporte. - Análise de KPI’s e criação de apresentações para o time de OMs e clientes. - Desenvolvimento do time para crescimento nas áreas de interesse. - Controle de qualidade de processos.

Senior Technical Support Specialist L3

Concentrix

2019-4 - 2019-11 · 8 mos

São Paulo, São Paulo, Brazil

● Customer service. ● Customer technical support about their technologies. ● Analysis and problem solving. ● Error identification and correction. ● Assistance in developing new employees through mentoring. ● Temporary assistance during the Team Leader vacation period.