Pedro M P Peralta

Deliver corporate IT management to qualify the needs and requirements of Pierre-Fabre main ERP (Finance, Sales, Logistics and General Services modules) and also for the main CRM, as well as Corporate support functions for Reporting, Quality, Process and Security, ensuring evolution towards efficiency. Setting-up the technical and human resources needed to assure operation and to develop applications in accordance with the methodologies and standards defined by the company. Responsible for the daily run, support, development cycles, accesses and EDI interfaces, implementing actions to ensure continuous improvement of performance and service rendered and report the benefits of these actions to all third parties involved. Manage a sustainable relationship with all internal and external stakeholders within scope, assuring permanent consistency and optimization of costs, quality and deadlines. === Industrial Pharma Company +100 Countries (25 subsidiarys using ERP) 9.5k employees (2.1k ERP users) 24x7 multilanguage support

Major IT Outsourcing Contract Management (Data center, Managed Services, Networking, Communications, End-User, Service Desk & Applicational). SLA & OLA reports. RFP Broadcast, Analysis and Implementation. Service Management Tool Implementation & Maintenence - ServiceNow (Accountable for Incident, Request, Change and Problem Management Process). 24x7x365 Service Desk Team Implementation, Management & Coordination for The Navigator Company Group. Incident and Service Requests triage, escalation, reporting, and resolution with International support. Assign, recruit and support career development of team members === Financial management of budgets. Ability to interact with all levels of management globally across departments and functions. Experience in managing, monitoring, controling and presenting the all IT Department Operational Activity.

- IT Top Corporate Client expectations Management - IT Service Management (ITIL and BRM based) - Incident Management - Problem Management - Change/Release Management - Portugal Telecom Cloud Solutions Portfolio Knowledge and experience in IT Service Management (Implementation, Deployment and Ongoing management) based on HP products family (ITSM - HP Service Manager, HP Operations, HP Performance Insight, Network Node Manager)

Responsibilities on Corporate Clients Management – Development, optimization and growth of clients’ businesses, based on PT Group solutions. Specialties on Cloud Computing, Voice Services (Fixed and Mobile), Networks, VPNs, Convergent Services and Platforms, IT Managed Services, Business Intelligence, Mobility Solutions, Value-Added Services, Internet Portals, Mobile learning, Interactive solutions/corporate TV, Business Processes Outsourcing solutions (BPO).

Systems Administrator in Microsoft Technologies. Corporate Windows 2003/2008, Active Directory Services, Microsoft Exchange 2003/2007 large scale Infrastructure management. File Services, RMS and Blackberry platforms management. Portugal Telecom Datacenter with daily operations, designing, installing, and managing solutions for customers. Deployment and Administration of Microsoft Networks, Database, Exchange, IT security, Intranet/Internet solutions, Networking, Storage and Backups.

Knowledge and experience development on IT infrastructure definition, implementation and Management