Pedro Henrique Zanin Nieve

Commercial Assistant @ TOTVS Sudeste Meridional

About

I currently work as a Commercial Assistant at TOTVS, focusing on data analysis, demand generation, and support for commercial operations, applying technology and data intelligence to support strategic decision-making in the commercial area. My responsibilities include collecting, organizing, and analyzing commercial data, as well as structuring client databases in CRM and ERP systems, including Protheus. In this context, I use tools such as Google Sheets and Looker Studio for data processing, dashboard creation, and monitoring of indicators that contribute to decision-making in the commercial area. I am also responsible for configuring, training, and operating solutions based on artificial intelligence, using prompt engineering techniques to structure instructions and interaction flows that support prospecting activities and customer relationship management. I am currently pursuing a degree in Computer Science and hold a degree in Systems Analysis and Development, as well as a Technical certification in Electronics. This background provides me with a solid foundation in technology and a growing interest in data analysis, cloud computing, networking, and cybersecurity. I am driven by curiosity and continuous learning. As the first person in my family to pursue a career in technology, I am committed to growing professionally and contributing to the application of technology to generate value for people and organizations.

Country

Brazil

City

São Paulo

Industry

Computer Software

Skill

IA Prompting, Docker, Computação em nuvem, Nuvem híbrida, Nuvem pública, Nuvem Privada, Suporte ao cliente, Prática de atenção plena, CST, TOTVS Protheus, Sales Prospecting, Management, Prospection, Lead Generation, Prospect Research, Client Prospecting, Prospecting Skills, Prospect Qualification, Strategic Prospecting, Computadores portáteis

Experience

Commercial Assistant

TOTVS Sudeste Meridional

2025-12 - Present · 10 mos

Santo André, São Paulo, Brazil

As a Commercial Assistant at TOTVS, I support the management of the SDR team (Sales Development Representatives) by analyzing commercial and operational data that provide visibility into demand generation performance and inform strategic decision-making. My work focuses on structuring datasets, monitoring prospecting metrics such as lead distribution, conversion indicators, and pipeline development trends, and developing dashboards using Google Sheets and Looker Studio. These analyses provide visibility into team performance and help the Demand Generation Coordinator evaluate results and guide operational and strategic decisions. I also coordinate parts of the prospecting workflow by organizing and distributing leads to SDRs, ensuring that information remains accurate and structured across CRM and ERP systems, including Protheus, while maintaining consistency throughout the commercial pipeline. In addition, I act as a key point of support for the Demand Generation Coordinator, serving as a reference for the team and representing management in operational matters when necessary. I also configure and operate AI-based tools that support prospecting and engagement activities. Through prompt engineering and workflow structuring, I help improve automation and increase efficiency in outreach operations.

Sales Development Representative

TOTVS Sudeste Meridional

2025-10 - 2025-12 · 3 mos

Santo André, São Paulo, Brazil

In my role as a Sales Assistant, I am responsible for prospecting and engaging potential clients through phone, email, WhatsApp, and LinkedIn, while identifying and qualifying new business opportunities. My background in Information Technology enhances my ability to understand the software solutions offered by TOTVS, allowing me to establish meaningful conversations with prospects and effectively support the sales process. By nurturing relationships, ensuring a seamless handover of qualified leads, and maintaining accurate client information, I contribute to stronger sales operations and business growth. Key Skills: - Lead Generation & B2B Prospecting - Software Sales Support (TOTVS Solutions) - Client Relationship Management - Communication & Negotiation - CRM Tools & Data Management - Multichannel Outreach (Phone, Email, WhatsApp, LinkedIn) - IT Knowledge Applied to Sales

Vendedor

Depósito Vitória

2024-12 - 2025-9 · 10 mos

Santo André, São Paulo, Brasil

- Vendas de Produtos de Construção; - Atendimento ao Cliente de Primeiro Nível; - Resolução de Problemas Relacionados às Necessidades dos Clientes; - Conferência de Produtos; - Recebimento de Mercadorias; - Fechamento de Grandes Empresas para Emissão de Notas de Pagamento; - Contato com Representantes de Empresas.

Education

Centro Universitário Fundação Santo André

Computer Science

2024-1 - 2027-12 · 4 yrs

Centro Universitário Fundação Santo André

Análise e Desenvolvimento de Sistemas

2024-1 - 2025-12 · 2 yrs

Graduado em Análise e Desenvolvimento de Sistemas.

ETEC - Escola Técnica Estadual de São Paulo

Técnico em Eletrônica

2021-1 - 2023-12 · 3 yrs

TCC: Sistema Inteligente de Controle de Temperatura para Boiler com Arduino 📍 ETEC Júlio de Mesquita - Santo André | Parceria técnica com empresa do setor de energia solar Desenvolvimento: - Plataforma automatizada com Arduino UNO - Interface eletrônica + display LCD - Sensores e atuadores para regulação automática - Resultado institucional: Doação de equipamentos para laboratório da ETEC Habilidades aplicadas: → Programação em C++ (Arduino IDE) → Prototipagem eletrônica e IoT → Integração hardware/software → Desenvolvimento de projetos com impacto acadêmico Impacto: ✔ Eliminação de ajustes manuais (segurança) ✔ Solução replicável para eficiência energética ✔ Benefício permanente para a instituição