Pedro Santos

As a Senior Manager Europe TravelGear (UK focused) I am responsible for the following tasks in the first place: • Proactively seek and develop new customer opportunities • Have a strong understanding of the European Luggage Market, especially the UK • Build and maintain strong relationships within internal and external customers • Develop, deliver and exceed sales targets as assigned • Proactively engage with and support distributors, and manage direct accounts • Participate in trade and consumer shows as required • Participate in internal sales meetings and produce regular sales reports

Swiss Army Knives, Cutlery, Watches, Fragrances & Travel Gear in Vienna, Prague and Lyon Role objective: - Accountable for leading and developing the team in the Victorinox region in accordance with the Victorinox code of leadership as defined in the Victorinox Code of Conduct and the Culture & Values manual. - Accountable for all Victorinox points of purchase in the defined region in terms of: . achieving the objectives and tasks as described in the Victorinox Concept . achieving the goals and KPIs as agreed in the business plan Tasks and responsibilities: - Lead, coach and develop the Victorinox team - Develop and implement a Victorinox strategy and road map for the market - Develop and agree on the business plan and goals for each region and store - Accountable for sales/costs/KPIs for the Victorinox business according to the agreed on business plan - Accountable for implementing Victorinox’s global initiative and managing any resulting change - Regularly analyze the retail market, the competition and trends ;input results to improve and develop the business - Share best practices and trends with peers, Victorinox and other franchise partners - Highlight development needs and business opportunities with Victorinox and contribute to the development of the business in different capacities as agreed on and needed

Swiss Army Knives, Cutlery, Watches, Fragrances & Travel Gear in London, Cologne, Geneva, Lucerne and Lausanne Job goals: Deliver the Victorinox D2C goal of “giving the consumers an excellent brand and buying experience” by managing her/ his respective stores in a consistent manner. She/ he has a clear understanding that the ultimate boss is the customer, hence when we evaluate the store we take a main focus from the customer’s perspective. We respect entrepreneurship meaning that the regional operations manager not only has the ability but also the drive/ will to develop her/ his stores by thinking out of the box encouraging new business approaches derived from own initiatives, HQ or store source. The regional operations manager operates according to our code of conduct with a special emphasis on ownership. This means that she/ he manages the stores as if they are her/ his own, taking on responsibility for the results and focusing on her/ his circle of influence. Working on the field you are the closest contact to the stores to implement D2C initiatives. We expect you to analyze the Retail development in your cities sharing with HQ best practices, competitor’s actions and trends. Our belief in managing the store teams is strongly based on the assumptions that the stores will only succeed if all store managers and employees have clear targets and receive constant feedback on their performance and activities. She / he inspires her/ his stores by sharing with every team member, but especially with the store managers, the “why”, the common work for the greater good.

Swiss Army Knives, Cutlery, Watches, Fragrances & Travel Gear in New Bond Street Job goals: Deliver the Victorinox D2C goal of “giving the consumers an excellent brand and buying experience” bringing together, in the most professional manner, our products and employees when the customer visits the store. She/ he has a clear understanding that the ultimate boss is the customer, who comes always first and can experience a service which is far above the industry expectations. We respect entrepreneurship meaning that the store manager not only has the ability but also the drive/ will to develop her/ his business by thinking out of the box. The store manager operates according to our code of conduct with a special emphasis on ownership. This means that she/ he manages the store as if it is her/ his own, taking on responsibility and focusing on her/ his circle of influence. Our belief in managing the team is strongly based on the assumptions that the store will only succeed if all employees form one common team, no groupings to happen. This requires strong leadership skills of target setting, respect, observation and feedback. She / he inspires her/ his team by sharing with every team member the “why”, the common work for the greater good.

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