peachy ikemoto

Completed required forms and registered vacant properties according to ordinance, researched address discrepancies. Reviewed reports and inspection results for preservation action. Reviewed loan status and activity to determine if necessary to continue preservation action. Made payments for registration property depending on ordinance for city or county. Researched and responded to customer complaints and violations notices. Handled requests labeled as high priority received by email or distributed them to associates who specialized on the subject matter. Knowledgeable in following state and local guidelines, rules and regulations for assigned tasks. Analyzed and requested in accordance with established guidelines and determined appropriate courses of action. Prepared, monitored and updated schedule for assigned projects. Utilized strong written and verbal skills to develop supplier relationships and communicated expectations, guidelines, and deadlines. Completed special projects as assigned by the team manager.

Prepared and routed necessary forms to Department Motor Vehicles that applies to transfers, titles, motor vehicle records, registration refunds and salvage certificates. Communicated information effectively, both written and verbal in order to resolve issues that needed immediate attention. Investigated open accounts in order to determine appropriate actions through understanding charges, billed claims, payments, denials, adjustments, and refunds. Managed accurate balance of expenditures and revenues, collected all pertinent information for assigned cases and verified information and location of a total loss vehicle. Acquired customer service to questions from customers, bank, and claims personal regarding department operations. Taken the initiative to work independently with minimal supervision, as well as part of a team to achieve team success while accepting accountability for the accuracy information and for achieving results. Technical Environment: PLSL, APS: (mainframe for documentation, data entry) in addition to Microsoft Word and Excel.

Prepared and examined insurance claims forms related documents for completeness. Organized detailed office records, using computers to enter access, search and retrieve data. Established communications to necessary clients or other involved third party participants to obtain missing information in order to complete the file. Assigned duties: managed insurance records, inventory, reports, files, and telephone logs. Performed and executed multi-task abilities producing a large quantity of work, with minimal errors. Technical Environment: PLSL, APS: (mainframe for documentation, data entry)

Specializing in handling mortgage documents, assisting other support staff in the administrative functions. Receiving multiples and forwards from customer service requesting for loan documents such as: third party authorizations, reconveyance, statements, cease and desist. Handling all incoming mail, opening, reviewing, sorting, photocopying, distributing, and logging checks by data entry. Technical Environment: CIWI, iPortal, Filenet (All for document imaging), AS400LS: Account/Borrower Verification in addition to Microsoft Word, Excel and Outlook.