Payton Irvin

• Provide day-to-day technical support for end users, troubleshooting hardware, software, and network issues in a fast-paced environment • Deploy, configure, and maintain laptops, desktops, and mobile devices across the organization • Manage user accounts, permissions, and access through Active Directory and related systems • Support enterprise applications including Microsoft 365, VPN, and internal business tools • Image and provision new devices, ensuring proper setup, security compliance, and user readiness • Diagnose and resolve incidents efficiently, escalating complex issues when necessary • Assist with onboarding/offboarding processes, including hardware setup and access configuration • Maintain documentation for processes, troubleshooting steps, and system configurations • Deliver excellent customer service while supporting both in-office and remote employees

Provide global IT support including account unlocks, password resets, and RSA SecurID token troubleshooting. Manage access control, including enabling/disabling accounts and applying security policies. Work extensively with Active Directory to support user authentication and permissions. Administer Microsoft Azure and Intune for device management, security compliance, and user support. Configure and troubleshoot Microsoft Authenticator, including setup, passcode resets, and removal from devices. Utilize ServiceNow for ticket management and Genesys for global user support call handling. Escalate complex software and network issues to higher-level service desk teams. Demonstrate strong communication skills in assisting diverse users worldwide.