Payal M. Doshi (Shah)

Information Technology Manager @ M.P. Shah Hospital

About

With over 20 years of comprehensive experience in IT hardware, infrastructure, cybersecurity, and software management—including procurement—and more than 6 years of lecturing in IT degree programs, I bring a unique blend of technical expertise and academic insight. I am a focused and organized professional with strong interpersonal skills that foster collaboration, team development, and knowledge sharing. I have a proven track record in leading cross-functional teams, crafting strategic IT roadmaps, and proactively addressing emerging cybersecurity challenges. My solution-oriented mindset and dedication to continuous improvement have consistently driven system optimization, increased efficiency, and minimized risk.

Country

City

Kenya

Industry

Hospital & Health Care

Skill

Enterprise Anti-Virus, Asset Management, IT Procurement, Server Administration, Network Administration, Budgeting, IT Strategic Planning, IT Infrastructure Management, Data Protection Act, Analytical Skills, Operations Management, Procurement, VPN, Firewalls, General Data Protection Regulation (GDPR), Management Information Systems (MIS), Cybersecurity, SQL, JavaScript, HTML

Experience

Information Technology Manager

M.P. Shah Hospital

2020-10 - Present · 6 yrs

Nairobi, Kenya

• Lead IT infrastructure and cybersecurity initiatives for a multi-location hospital serving 1000+ users. • Administer servers, desktops, wired/wireless networks, Wi-Fi, and data backup solutions. • Manage Sophos firewall, CCTV systems, SharePoint intranet portal, and enforce security protocols. • Oversee software auditing, patching, licensing, and prevent unauthorized installations. • Drive ICT procurement, asset tagging, budget planning, and implement JCIA, Kaizen, ISO policies. • Support hospital systems like Kranium, SAGE ERP 300, PACS, NHIF, Gatepass & HR systems.

Assistant ICT Manager - Infrastructure

M.P.Shah Hospital

2018-4 - 2020-9 · 2 yrs 6 mos

Nairobi

• Supported critical infrastructure management and procurement processes. • Led implementation of cybersecurity protocols and ICT user policies. • Maintained hardware/software inventory and oversaw user support/training. • Delivered cost-effective technology solutions for hospital departments.

ICT Administrator

oshwal

2010-4 - 2018-3 · 8 yrs

Nairobi, Kenya

• Managed IT operations for 5 schools and 1 college with over 2,500 users. • Controlled IT budget, network infrastructure, user access, and cybersecurity. • Maintained DNS, Active Directory, and the institution’s website. • Supervised Junior IT Administrators and developed ICT user policy compliance.

Lecturer

Pioneer International College

2009-4 - 2010-4 · 1 yr 1 mo

Nagara, Nairobi, Kenya

• Taught courses in OOP (C++, Java), Visual Basic, SQL, UML, and Advanced Programming. • Conducted assessments, guided projects, and supported practical sessions.

Lecturer

Kenya School of Professional Studies

2007-9 - 2007-12 · 4 mos

Stima Plazza, Nairobi, Kenya

• Delivered coursework on Object-Oriented Systems and Design (UML). • Supervised labs and assessments for IT students.

Career break

parental responsibilities

2006-1 - 2007-9 · 1 yr 9 mos

Head of the Faculty

Augusta College

2004-5 - 2005-12 · 1 yr 8 mos

Thika Road, Nairobi, Kenya

• Led the IT department and instructed courses in programming, networks, databases, and systems design. • Designed examinations, supervised projects, and contributed to curriculum development.

Lecturer

Som-Lalit Institute of Computer Applications

2000-1 - 2003-6 · 3 yrs 6 mos

Ahmedabad, Gujarat, India

• Delivered technical courses including VB, Java, SQL, ASP, HTML, and Oracle. • Managed Oracle Database Administration responsibilities. • Co-ordinated module delivery and assessment.

Lecturer

C. U.Shah Computer Center

1999-9 - 2000-6 · 10 mos

• Taught post-graduate modules in programming and database management. • Supervised final year projects and assisted in curriculum execution.

Education

Gujarat Vidyapith, Ahmedabad

1995 - 1998 · 3 yrs

Paper presentations:- 2000 Paper presentation of ‘Classical Veg. Advice cooking' computer based system. 1999 Indian classical Dances-Cultural Heritage of India (Paper Presentation Selected by Computer Society of India (CSI) on National level) – computer system.