pawel wroclawski

senior account manager

About

I am a freelance translator/interpreter based in Poland. My native language is Polish. I am a graduate of The State School of Higher Education in Elblag, with a degree in English. I have also received a translator's diploma (postgraduate studies) from Gdansk School of Banking. I have been translating since 2004, currently part time and written translation only. I have always met the deadlines and provided high quality translations. I am also a Senior Account Manager in GetResponse Enterprise. I look after our dedicated customers, mostly US based. I make sure that their mailing campaigns run smoothly and take care of any unwanted situations that may occur. I also advise and educate my customers on their practices to ensure that they get as much as possible out of our service.

Country

united states

City

killeen

Industry

internet

Skill

email marketing, online marketing, translation, mysql, teamwork, english, e commerce, web analytics, management, marketing strategy, xhtml, sql, google analytics, copywriting, legal translation, seo, social media, business translation

Experience

customer support specialist

ge capital

2007-1 - 2008-8 · 1 yr 8 mos

providing phone support to Bank's customers

translator and interpreter

polish/english english/polish translations

2006-1 - Present · 20 yrs 9 mos

Polish/English English/Polish translations of documents

email marketing specialist

getresponse

2011-5 - 2012-8 · 1 yr 4 mos

* management of key customers' accounts (Polish and international) on * a dedicated email marketing platform GetResponse360.com * maintaining deliverability of emails * maintaining contacts with ISPs * data base operations connected with customer's accounts (SQL)

customer support specialist

getresponse

2009-11 - 2011-5 · 1 yr 7 mos

* providing email/phone support in English/Polish * taking part in creation of clickmeeting.com

customer advisor

ge capital

2008-8 - 2009-8 · 1 yr 1 mo

* executing loan contracts on behalf of the Bank * customer support * drafting document

senior account manager

getresponse

2012-9 - Present · 14 yrs 1 mo

* management of key customers' accounts (Polish and international) on * a dedicated email marketing platform https://www.getresponse.com/enterprise * maintaining deliverability of emails * maintaining contacts with ISPs * data base operations connected with customer's accounts (SQL) * identification of training needs and carrying out internal trainings