Pawan Tomar
Head of Project Management @ Orange Business
About
Experienced leader with an illustrious career blending strategic network & cyber security operations consulting, service delivery and operational excellence. As Head of Integrated Operations at Orange, I am responsible for driving customer excellence, acquisition, engagement strategy, relationship management and renewal. Counsels on business continuity, network & digital solutions and strategy. Achieving this mission with a 100+ member team of highly motivated, dedicated professionals with diversified skillsets. Views are personal and do not represent my employer, I am reachable at pawantomar (at) gmail.com for any discussions.
India
Greater Delhi Area
Telecommunications
Senior Program Management, Manage Complex Projects, Business Project Management, Key Account Management, Team Building, Peer Reviews, Emotional Intelligence, Interpersonal Skills, Building Organizational Capability, Easily Adaptable, Supplier Relationship Management, Identifying Issues, Team Performance, Constructive Feedback, RCA, Customer Interaction, Business Understanding, Strategic Accounts, New Product Rollout, Key Performance Indicators
Experience
Head of Project Management
Orange Business
Gurugram
• Spearheaded the management of Network & Infrastructure Project Delivery for the Orange Business Backbone Network globally. • Collaborated with cross-functional teams to ensure seamless project execution across diverse geographical locations. • Implemented best practices in project management to enhance efficiency and effectiveness in delivery.
Director Global Operations
Orange Business
Gurgaon, India
1) Provide leadership to improve customer experience right from post sales operations lifecycle 2) Drove year on year increase in revenue by 25% by driving cutting edge operations, vendor management and customer excellence initiatives including automation. 3) Play key role by enabling the operation readiness for new customer acquisition & renewal of business with organic growth. 4) Designed the Global Problem Management structure & established this team in Orange business services as per ITIL framework along with Global stakeholders. 5) Talent management, retention, forecasting and upskilling
Assistant Network Manager
Tata Communications
1) Responsible for network operations for North Indian region including provisioning & maintenance 2) Design customer and VSNL network considering traffic QoS, CoS, security and performance 3) Vulnerability assessment and management of existing network
Network Engineer
Microland Limited
1) Managing security policies on customer WAN network spread across 55 locations in India. 2) Ensure network Service Level Agreement (SLA) adherence between customers and Microland. 3) Vendor management, Incident Management, Network design and Implementation
Network Administrator
Webcom
1) Managing the daily network operations spread across 5 cities. 2) Vendor management, network configuration, management and troubleshooting
Pawan Tomar's Contact Information
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