Pawan Kumar Chitta

Coached and mentored multiple Scrum and Kanban teams, improving sprint predictability by 20% and delivery throughput by 15% through enhanced Agile maturity. ● Partnered with the enterprise Agile transformation office to implement standardized Agile frameworks and assessment models, achieving a quarter-over-quarter maturity uplift. ● Increased team velocity by 10–15% through continuous improvement, backlog optimization, and effective facilitation of sprint ceremonies. ● Drove requirement analysis and stakeholder alignment across business and technology teams, accelerating user story readiness and reducing rework by 25%. ● Introduced Agile metrics dashboards and KPI reporting for leadership, improving transparency, decision-making, and reducing escalations by 15%. ● Conducted Agile and BA workshops, coaching Product Owners and new Scrum Masters to enhance product backlog quality and delivery cadence. ● Supported cross-functional delivery at scale, ensuring smooth coordination between product, development, QA, and release management teams.

Acted as interim Scrum Master and Business Analyst, enabling Agile adoption within infrastructure teams and improving release readiness by 15%. ● Collaborated with stakeholders and business users to analyze and translate functional requirements into actionable technical stories, reducing requirement-related defects by 20%. ● Streamlined change and release planning processes, enhancing release predictability and reducing production incidents by 15%. ● Partnered with cross-functional teams to document workflows, identify process gaps, and drive automation opportunities, resulting in faster turnaround of change requests. ● Strengthened communication between development, QA, and operations through structured requirements documentation and sprint planning. ● Worked closely with product owners, business users, and release managers to gather, analyze, and validate requirements for system enhancements and infrastructure changes. ● Translated business requirements into detailed user stories and acceptance criteria for development and QA teams. ● Facilitated Agile ceremonies — sprint planning, daily stand-ups, and retrospectives — ensuring clear delivery goals and team alignment. ● Managed release plans, coordinated regression testing, and ensured change approval through CAB processes. ● Conducted impact analysis and risk assessments for change requests, providing recommendations to minimize disruption. ● Created process documentation, requirement traceability matrices, and release reports to improve transparency across project stakeholders. ● Collaborated with operations and project teams to ensure smooth deployment and transition of new functionalities into production. ● Mentored junior team members and supported continuous improvement in Agile and ITSM practices.

• Ensuring all aspects of ITSM/ITIL best practices and methods from analysis, through architecture and design, planning, implementation, and support • Deliver IT Services Management (ITSM) solutions based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure • Maintained and improved IT Service quality by agreeing, monitoring and reporting upon IT Service achievements • ITSM (HP Service Manager) queue management and ticket handling. • Trend analysis of service levels to determine financial, customer satisfaction, business impact and recommend mitigating actions • Reducing the impact of change on the business. • Tables all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration Ensure that full approval is granted prior to implementing changes • Prepared change related documentation for the project • Conducting CAB meetings for all the planned changes for review and approval • Conducting E-CAB for emergency changes with all the relevant stakeholders • Review, monitor and communicate the progress and final outcome of changes to all relevant parties • Conducting Post Implementation Review meetings for all the changes implemented • Strong analytical and logical approach to systems design and development, requirements gathering and analysis through usage of techniques such as process modeling, use cases, obtain, capture, validate and document business requirements to ensure completeness, relevance, and accuracy • Ability to understand the client business and capture business process and events • Ability to multi-task and work on more than one initiative at a time • Flexibility to meet changing requirements and priorities

• Worked on a consulting assignment from offshore providing analysis and reports for various business metrics to client • Delivery of timely and accurate information to stakeholders • Supporting ongoing improvement in project management • Ensuring that all projects follow standards mandated by management • Provided support, guidance and direction to many project managers • Delivered project information about all projects in an organization, to executives and stakeholders • Defined & managed content quality metrics • Developed control charts and scorecards for all management functions and tied them up to management reporting. Managed reporting vendor as single point of contact and developed analysis framework to assist business decisions and project data/analytical support • Implementing complete change management solution to transition existing processes too much efficient process using customer training, feedbacks, presentation and documentation • Created dashboards, applications to serve customer requirements, control and stabilize • Data Integrity reports and resolving issues with data integrity • Perform Pre and Post implementation review for every change to ensure all processes have been followed and all required approvals are in place • Participating in the Cab and TRB meetings for the changes raised by the project • Performed complete Incident management process for the incidents raised by PSS Team for entire Financial Markets Team • Done RCA for all the High Severity incidents and provide suggestions to the PSS team in reducing the High Severity incidents • Prepared knowledge base for PSS Team for frequently raised incidents

• Handle Severity 1 & 2 incidents of Infrastructure, Applications, networks related • Owning of Incidents end to end till closure • Analyze the actual / potential impact of the incident raise the severity and follow up with appropriate support group for resolving the Incident • Follow up for closure of the incident • Process any new requests submitted and assign it to the required group for processing • Coordinate with the end-user for the testing of applications and services with the internal groups • Defines support and escalation processes for new applications, services and customers • Documentation of Service Desk Manual with updating on a regular basis • Ensure all necessary support information is made available through Knowledge Management to Help Desk Services Operations personnel • Handling meetings with the clients regarding the issues reported • Preparing reports on daily, weekly and monthly basis for analysis • Document and update all project material, including but not limited to, key milestones, timeliness, action items, in the process improvement database • Transitioning the applications to India with defining a proper process; including the intake of requirements, basic setup, documentation, implementation and quality and control • Involved in recruitment of resources for the process