Pawan Rawat

Chief Manager -Core Operation & Customer Retention @ Edelweiss Life Insurance

About

• A dynamic professional with over 16-18years of rich experience in Customer Service, Back end operation, Claim & Customer Payout at Branch/HUB level processing and Customer Relationship Management. on • Presently working with Edelweiss Tokio Life Insurance as Sr. Manager Customer Retention. • Adept in responsible for managing North Zone (including 8 state: Delhi, Punjab, Rajasthan, Haryana, Jammu, Himachal, Uttarakhand & UP West) along with multiple functions like: Customer Service, stakeholder management, Persistency target for 13th months and other than 13th months. •Solution oriented approach with excellent relationship and leadership skills and successfully delivering the responsibilities of revenue generation, customer satisfaction, team motivation and Retention. • An out-of-the-box thinker strong organizer, motivator, team player and a decisive leader with successful track record in directing from original concept through implementation to handle diverse market dynamics. • Well versed in maintaining the resource allocation to achieve quality & company TAT • Exceptional communication, presentations & mentoring skills with distinguished abilities in developing business continuity plans, procedures and service standards for business excellence. • A keen communicator with excellent analytical & interpersonal skills and with the ability to grasp new concepts & utilise them in a productive manner. Connect me @ pawan_rawat03@rediffmail.com or +91 8586966366

Country

India

City

Delhi

Industry

Insurance

Skill

Leadership, Customer Retention, Operations Management, Insurance, Sales, Team Management, Sales Management, Business Development, Microsoft Office, New Business Development, Risk Management, Relationship Management, Underwriting

Experience

Chief Manager -Core Operation & Customer Retention

Edelweiss Life Insurance

2021-5 - Present · 5 yrs 5 mos

New Delhi, Delhi, India

Handling North Zone Renewals worth 500 Cr. with 10 Indian state along with 39 branches.

Sr. Manager Customer Retention

Edelweiss Life Insurance

2019-6 - Present · 7 yrs 4 mos

North Zone

Manager Customer Retention North

Edelweiss Life Insurance

2017-8 - Present · 9 yrs 2 mos

New Delhi Area, India

A complete professional with over 10-12 years of experience in Administration, Claim, Branch Operations, Retention & Customer Relationship. o Solution oriented approach with excellent relationship and leadership skills and successfully delivering the responsibilities of revenue generation, customer satisfaction, team motivation and retention. o An effective communicator and team leader with proven team building and management abilities. o Strong organizer, motivator, team player and a decisive leader with successful track record in directing from original concept through implementation to handle diverse market dynamics.

Deputy Manager branch Operations

HDFC Life

2012-8 - 2017-7 · 5 yrs

Delhi NCR

o A complete professional with over 10-12 years of experience in Administration, Claim, Operations, and Customer Relationship. o Solution oriented approach with excellent relationship and leadership skills and successfully delivering the responsibilities of revenue generation, customer satisfaction, team motivation and retention. o An effective communicator and team leader with proven team building and management abilities. o Strong organizer, motivator, team player and a decisive leader with successful track record in directing from original concept through implementation to handle diverse market dynamics.