Pavinee Somrungsevimonkul

- Client Relationship Management: Develop and maintain strong, long-term relationships with clients, ensuring high levels of customer satisfaction and retention. - Account Strategy: Create and implement customized account strategies to meet clients’ recruitment and business goals through JobsDB’s platform. - Business Development: Identify new business opportunities by proactively engaging with prospective clients and leveraging existing accounts to generate sales. - Sales Cycle Management: Manage the entire sales process from prospecting and lead generation to closing deals and onboarding clients. - Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional JobsDB products and services to meet clients' evolving needs. - Client Support: Provide ongoing support and consultation to clients, ensuring they are maximizing the value of JobsDB’s offerings and resolving any issues quickly. - Reporting and Analytics: Monitor client performance and deliver regular reports on account health, engagement, and performance metrics. - Collaboration: Work closely with internal teams, including customer support to ensure smooth account operations and the successful execution of client campaigns. - Market Knowledge: Stay up to date with industry trends, competitor activities, and JobsDB’s latest products to better serve clients and increase business opportunities.

- Digital Transformation: Develop and transform the Delivery Order (DO) process into an electronic format (e-DO), improving efficiency, accuracy, and reducing manual errors in the operations. - Customer Service: Provide exceptional service at the counter by assisting customers promptly with inquiries, resolving any issues, and ensuring overall customer satisfaction. - Order Management: Manage customer orders effectively, coordinate product availability, and ensure timely service delivery, minimizing wait times for customers. - Counter Organization: Organized, and professional counter area, ensuring compliance with safety standards at all times. - Problem Resolution: Handle customer concerns and inquiries with patience and professionalism, working to find effective solutions in a timely manner. - Team Collaboration: Work closely with internal teams to ensure smooth operations and effective order processing.

- Team Leadership: Lead, mentor, and motivate a team of 8 customer service representatives to ensure high performance, engagement, and job satisfaction. - Training & Development: Develop, implement, and oversee training programs that enhance team efficiency, customer service skills, and overall satisfaction. - Performance Monitoring: Analyze team performance metrics and customer feedback to identify opportunities for improvement and provide constructive feedback to team members. - Issue Resolution: Coordinate with cross-functional teams to resolve complex customer issues and improve service delivery processes to ensure prompt and effective resolution. - Product Knowledge: Maintain an up-to-date knowledge of company products, services, and processes, enabling you to effectively support both the team and customers. - Onboarding & Process Documentation: Set up training programs for new staff members and create process documentation to improve team efficiency and ensure consistency in service delivery. - Customer Training: Facilitate training sessions for customers regarding customs regulations and service timelines, ensuring they understand compliance requirements and expectations.

- Customer Support: Respond to incoming customer calls and emails, providing prompt and effective solutions to inquiries about shipments, from booking to cargo arrival. - Shipment Coordination: Coordinate with international teams to ensure smooth shipment processes and resolve any customer issues related to the export of goods. - E-commerce Promotion: Promote and support e-commerce products, enhancing customer engagement and helping customers to better understand product features and benefits. - Booking Management: Adapt export bookings based on customer requirements and product availability, utilizing booking tools to find optimal solutions that meet customer needs. - Problem Resolution: Address customer concerns efficiently and professionally, ensuring that all inquiries are resolved in a timely manner. - Customer Satisfaction: Ensure exceptional customer service is consistently delivered to maintain high satisfaction levels and build long-term customer relationships.