Pavida M.

Reported to the IT Project Manager. Main responsibilities are: • Gathered and analyzed business requirements to inform the design and development of Zoho CRM software. • Customized Zoho CRM to align with specific business needs and workflows. • Collaborated closely with development, QA, and business teams to ensure alignment and address feedback during the UAT phase. • Performed the training sessions to users per client’s project • Provided ongoing support and guidance to users, addressing questions and resolving issues related to Zoho CRM functionality. • Implemented a real-time API integration between Zoho CRM and the Stock and Order Management System to synchronize customer data, sales orders, and inventory levels.

Reported to Account Localize Manager. Main responsibilities are: ● Analyzed in creating localization project plans, led cross-functional project teams to ensure successful project delivery, and managed tasks, timelines, and budgets effectively. ● Achieved profit increase for many projects through strategic outsourcing negotiations for optimal project margins. ● Proactively identified potential project risks and developed contingency plans to address them. ● Leveraged industry-leading localization software and tools to streamline processes and enhance project efficiency. ● Collaborated with the finance team to process invoices and track project-related financial transactions. ● Presented project documentation and findings in a clear and engaging manner to both technical and non-technical audiences. ● Worked effectively with diverse stakeholders (clients, designers, translators, language editors, voice talents, sound engineers, and language quality assurance) to gather requirements, address concerns, and ensure project deliverables met expectations.