Pavan Kumar NSHSR
Information Technology Delivery Manager, Agile Coach, Scrum Master, ITIL Consultant, @ Cognizant
About
Certified Scrum Master and Agile Delivery Manager with 17+ years of experience delivering large-scale Agile and hybrid programs across BFSI and Healthcare domains. Strong expertise in SAFe 6, Scrum, Jira, Azure DevOps, stakeholder governance, and distributed team leadership across UK, Middle East, and APAC regions. Proven track record in improving delivery predictability, driving Agile transformations, and managing senior client relationships for global enterprises.
India
Hyderabad
Information Technology & Services
Kanban, IT Service Management, Lean Six Sigma, Microsoft Office, Capability Maturity Model Integration (CMMI), ISO Standards, Six Sigma, Scrum, ITIL, Scaled Agile Framework, Software Quality Assurance, Agile Project Management, Agile Methodologies, Scrumban, ITIL Certified, Continuous Improvement
Experience

Information Technology Delivery Manager, Agile Coach, Scrum Master, ITIL Consultant,
Hyderabad, Telangana, India
• Oversee project delivery, ensuring timelines, quality standards, and budgets are met • Collaborate with stakeholders to define project scope, objectives, deliverables, and success criteria. • Act as the primary point of contact for clients and senior stakeholders, managing expectations and building long-term relationships. • Prepare and present project reports, KPIs, and dashboards to clients and senior leadership. • Lead and manage cross-functional teams (developers, testers, designers, BAs), driving accountability and collaboration. • Mentor and coach team members, fostering professional growth and high performance. • Champion Agile/Scrum practices, facilitating ceremonies (planning, reviews, retrospectives) and ensuring adherence to DoR/DoD. • Partner with Product Owners to refine and prioritize backlogs, ensuring stories are sprint-ready. • Track Agile metrics (velocity, burn-down, capacity) to monitor progress and identify improvement opportunities. • Proactively identify, assess, and mitigate risks, maintaining RAID logs and implementing corrective actions. • Manage project scope changes, resource allocations, and timelines while ensuring alignment with objectives. • Monitor KPIs, SLAs, and resource utilization to optimize efficiency and delivery outcomes. • Conduct regular project reviews and milestone assessments to ensure projects remain on track. • Ensure teams are equipped with the necessary tools, training, and support for successful delivery. • Led end-to-end project lifecycle from initiation to closure, ensuring adherence to governance standards. • Partnered with Product Owners on backlog refinement, prioritization, and acceptance criteria to deliver business value faster. • Coached and enabled distributed Agile teams, fostering self-organization and continuous improvement. • Facilitated Agile ceremonies and maintained Scrum artifacts for visibility, alignment, and predictability. • Applied Agile delivery principles to meet schedule, budget
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