Paul Staelin

Responsible for Bessemer-backed start-up's post-sale customer experience globally.

Fractional Chief Customer Officer for AI startup

Responsible for Accel-backed start-up's customer experience globally - including customer success, professional services, renewals, community and customer support organizations. Responsible for defining and delivering seamless customer experiences specifically designed to deliver successful use cases and foster adoption across our free, pro and enterprise editions. Improved GDR for $10K+ customers by over 10% over 5 quarters and by 17% over 10, also increased NDR by 20% for those same customers over both 5 and 10 quarters. Implemented AI in the Technical Support process and iteratively increased impact until AI resolved 70% of inquiries without human intervention.

Responsible for Alteryx's customer experience for the Trifacta product globally - including customer success, professional services, customer support, education and community organizations. Led integration efforts between Alteryx and Trifacta across these many departments. Led team to deliver record renewal rates for Trifacta business in 2 of 3 quarters post-acquisition. Alteryx acquired Trifacta in February 2022.

Responsible for Accel-backed data prep start-up's customer experience globally - including customer success, professional services, customer support, education and community organizations. Defined and delivered a seamless high-touch customer experience for our enterprise customers specifically designed to deliver multiple successful use cases and foster adoption. Customers onboarded with this process showed a 40%+ increase in Net Dollar Retention compared to legacy approach customers. Designed and deployed a low-touch customer experience for corporate customers designed to enable and guide users to develop successful use cases on their own. Dramatically increased customer Net Promoter Score from mid-20s to mid-40s by systematically reducing friction for customers following the Effortless Experience.

Responsible for coordinating Birst's global go-to-market efforts post-acquisition including marketing, lead development, product strategy, partners and sales operations. Also responsible for supporting the development of Infor's analytics applications across multiple verticals and business areas. Efforts resulted in record bookings in FY2019 with more than 100% YoY growth in three straight quarters: 1FQ20, 4FQ19 and 3FQ19. Created and led Infor's Bay Area Leadership team, collaborating across multiple business units in the San Francisco Bay Area. Infor acquired Birst in 2017. Infor title in this time period: SVP, Go-to-Market, BI & Analytics, Infor

Responsible for Sequoia-backed analytics start-up's customer experience globally - including Birst's customer success, professional services, customer support, education and community organizations. Developed and rolled out Birst best practices for analytics success including "Big 6" and "Value-Based Design", resulting in faster deployments, more successful accounts and higher renewal and upsell rates. Birst's focus on customer success across the customer lifecycle has resulted in Birst being recognized as providing the best customer experience in the Cloud BI industry.

Developed best-in-class customer experience for Sequoia-backed analytics start-up. Developed and led customer success, professional services, education, support and hosting operations departments to deliver a seamless customer experience. Efforts resulted in a Net Promoter Score over 30 and a debut placement in the Gartner Magic Quadrant as "Challenger" due to the strength of the customer testimonials.

Responsible for business operations for Sequoia-backed analytics start-up including marketing, lead development, finance, hosting, professional services and product management. Recruited and managed key leaders to develop and run critical departments across the firm's go-to-market and delivery efforts. Developed core processes in the firm's efforts to attract, sell, deliver and service new customers. Efforts resulted in continued corporate success at increased scale.

Responsible for developing go-to-market strategy and initial value proposition for Sequoia-backed analytics start-up. Identified initial target market and personally sourced, cultivated and closed initial customers. Early customer successes yielded multiple six-figure annual subscriptions from large financial institutions and resulted in a successful Series A fundraising.

Built, managed and developed go-to-market positioning for industry-leading Siebel Sales Analytics application from inception to over $45 million per year in license revenue. Also managed key components of Siebel's Sales Force Automation application including Forecasting and Lead Management.

Researched Streaming Video market for Sun's Server Business Unit and developed MRD recommending Streaming Video Appliance and detailing key product requirements.

Co-founded this Electric Vehicle start-up and served as President through its initial product development, marketing and channel development efforts. Led development of alpha and beta versions, sold betas into several pilot customers and signed several significant regional distributors. Company sold in 1999.

Focused on entrepreneurship and venture capital. Arjay Miller Scholar

Master's Thesis focused on Speech Recognition using Multi-Layer Neural Networks. Completed 2-year Master's Degree program in 12 months.

Senior thesis in programmable chip design Magna cum Laude