Paulo de Guzman

Overall responsible for the management of core technology strategy, development and implementation within Sephora Asia (SEA, Oceania and Greater China). Accountable for the design, management and governance of the Technology Blueprint and Architecture across different domains. Directly in charge of core and retail technology implementation and operations within the region.

Overall responsible for the Digital Technology products within the Asia Pacific region. This includes digital products used by colleagues and partners across The LEGO Group’s hubs, factories and sales offices within the region. Responsible for stakeholder and business relationship management within the region. ➢ Built a world class team in Singapore and Shanghai to address the digital technology requirements of our colleagues in APAC region. ➢ Established deep business partnership with the different business units within the APAC region and made sure that their business needs are heard and addressed. Stakeholder management interaction with Site LT teams in the hubs and factory and General Managers in Sales offices. ➢ Led the delivery of new regional headquarters in Singapore and Shanghai. Modernized existing sales offices around the region (Sydney, Seoul, Tokyo, Shenzhen, Auckland, Taiwan, Hongkong and New Delhi). And currently leading the team in building a state-of-the-art factory in Vietnam. ➢ Launched the first ever LEGO-owned Brand Retail Store in China and the succeeding brand stores in multiple major Chinese cities. ➢ User and Site Satisfaction are at a high level of 99% and 91% respectively.

Overall accountable for the worldwide deployment and ongoing operations of HP Enterprise Services’ private cloud offering running on Microsoft Office productivity suite of applications under HP’s Enterprise Cloud Services portfolio. ➢ Designed and executed the start-up of the global cloud delivery model that is responsible for deployment and ongoing operation of HP’s private cloud infrastructure for Messaging and Collaboration. ➢ Led the successful deployment of HP’s Messaging & Collaboration cloud instances around the world. With live instances in the US, UK, Australia, Japan, France, Germany, Switzerland and Singapore. ➢ Led the successful management of the on boarding and migration of several large enterprise clients ECS platform.

Overall accountable for the end-to-end delivery of the entire IT Infrastructure Outsourcing portfolio of services to clients within Singapore and the rest of Southeast Asia. Has delivery responsibility for the combined revenue of $190M in Data Center, Network, Security and Workplace/End User services across different client industries. ➢ Led the service delivery transformation to commercial clients resulting into improved operating margin of over 26% for Singapore and around 20% for the rest of Southeast Asia. ➢ Standardized the portfolio of services offered to region to maximize investment and simplify delivery to the client resulting more to stable services and efficient delivery for HP.

Has overall responsibility for the day-to-day operations of HP’s internal End User Services including Messaging, Collaboration, Desktop, End User Data Management, Authentication, Remote Access, Unified Communication, Mobility Solutions, Print Services, Enterprise Job Scheduler and I.T. Reporting. ➢ Transitioned and transformed delivery processes to optimized support processes and automation in order to meet changing business expectations and aggressive headcount targets. Delivered support for additional services on top of existing ones with 48% less resources. ➢ Lead the standardization of operational processes being used in delivering the different end user services across the globe. ➢ Managed all delivery activities as part of several complex projects aimed at transforming and migrating the different collaboration services from legacy data centers scattered all around the world into the centralized Next Generation Data Centers based in the U.S.

Has overall responsibility for the Global Master Data Management services delivered out of the Manila Delivery Centre for one of the biggest trade customers of HP globally. The work requires work and people management of the whole application life cycle from Application Development, Solution Integration/Implementation and Application Maintenance of various systems running on various business application platforms including SAP, Siebel, Oracle and Java. The team is composed of 40 people ranging from entry level employees to specialists working on global applications being used by the customer in most of their business processes, including Supply Chain Management, Order-Shipping-Billing, Financial Management, Customer Relationship Management, Human Resource Information System and Enterprise Data Warehouse in all their locations globally.

Has overall responsibility for P&G’s Real Time Collaboration (RTC) strategy. Assures the available RTC technologies in the market are constantly evaluated and deployed in P&G as the business requires it. Managed the global implementation of the company’s very first Instant Messaging service, with over 100,000 users around the world.

Has overall responsibility for the reliability of P&G’s Messaging and Collaboration environment, which includes around 400 servers around the world being used by close to 115,000 employees and business partners globally. This includes the management of 25 employees and contractors as part of the operations team.