paulo silla

* Sales and Marketing for leisure and corporate travel segments: * Managed costumer acquisition portfolio, planning and executing prospection and demand generation activities * Managed costumer frequent buyer portfolio – perform product and destiny presentations and events * Responsible for weekly posting on social media and manage ad agency activities * Product Owner of projects such as Original Way new website in 2014, Disney’s travel group landing Page (Fantasy Way)

* Marketing and Events Specialist: Responsible for planning and executing SAP Labs events agenda: * Plan SAP Labs event calendar in collaboration with Sales field, interested SAP LOBs and other stake-holders * Createevents concepts and agendas * Acting as Project Manager to conduct events execution * Conduct meetings/calls to follow up with internal and external stakeholders on their tasks status (addressing and/or escalating issues to assure the project could be on its planned timeline and schedule) * Collaborate on selecting and hiring third-party suppliers and external vendors * Supervise events operations * Performance Highlight: “SAP Labs Latin America Grand Opening Event”,whereas 500 invitees were hosted for the Labs phase II building inauguration on Dec 2 and 3, 2013.

Responsible for driving SAP’s Partners sales development with focus on revenue growth. Design partner go-to-market strategy & business plans, and drive marketing campaign planning / demand generation in alignment with SAP’s product strategy. Manage weekly pipeline reviews and build and maintain trust based relationship with Partners. Acted as an Account Manager for the Latin American territory (Argentina, Peru, Colombia, Chile and Mexico).

* Responsible for delegations of VIPs, repeat and preferred guests during their stay Onboardresponding for adherence on the "Costa Club" (guest loyalty program) and aiming costumer engagement for repeat cruise vacation: * Responsible for Welcome and handle special check-in of groups and delegations * Coordinated with departments such as restaurants and housekeeping to handle customer requests and feedback * Organize and coordinate special arrangements for customers * such as amenities, specific shore excursions or restaurant bookings * Promote Costa Club Earning Point activities –cross selling experiences with shops and shore excursions departments * Act as liaison point to resolve passenger’s issues during the cruise, addressing the problem with accountable department and follow up with guests for feedback.

HR Assistant managing Internal communications: from planning motivational campaign and executing the internal communications, events and programs to reiforce brand and employee satisfaction. Major highlight in 2005 was to over achieve the employee satisfaction rate for that year (more then 86%). Also acted as facilitator in training department (with Orientation Day and Services Training). Part of the 2005 “Spirit to Serve our Community” committee, marriott’s social program, implementing the YCI (Youth Career Initiative) in Costa do Sauipe, a first time in Brazil Britsh Program that focus on education and internship for the lower-income recent high school graduates of the region, this wasl also implemented by Marriott in all other Brazilian properties.

Internship program and hired as Service Agent – room service waiter.