Paul Martin

Turning Complex Tech into Clear Customer Solutions. I work as a Knowledge Management Specialist / Technical Content Strategist hybrid, with elements of: Technical Documentation - Creating and maintaining the knowledge base Customer Success Content - Supporting customers through documentation Content Marketing - LinkedIn posts and product promotion Information Architecture - Organising complex information for public proof of concept consumption My 3-year journey with Forest Rock has led me from creating an internal documentation knowledge base to public-facing resources such as docs.forestrock.co.uk. Both internal KB and external KB have been designed and built from the ground up. My dual expertise in technical clarity and marketing engagement has provided me the role of: Content & Documentation Specialist | Forest Rock where I Architected and maintain comprehensive public knowledge base (docs.forestrock.co.uk) Transform complex technical information into accessible customer resources Create multi-format content spanning technical documentation, customer support materials, and marketing collateral Drive product adoption through strategic LinkedIn content and thought leadership Bridge technical and marketing teams through unified content strategy Directly support customer success through documentation and support interactions. I am not just a copywriter, I'm a Documentation-to-Revenue Professional who: Reduces support burden through strategic online documentation Drives product adoption through clear communication from LinkedIn Posts Creates content that serves both technical and marketing purposes Has deep product knowledge from 3 years of internal experience with Forest Rock. Plus my 43+ Years as a BMS and IoT Integration Design Specialist.

Offering Trend, Distech & Resource Data Management (RDM) support to customers who need to take back control of their energy bills and start their journey towards a more sustainable future.

Currently running some exciting projects and delivering solutions where at first there was thought to be a dead end. I am currently looking for talented people to join my project team so that we can grow the department where I can share my many years of experience and knowledge with a younger team looking for that next challenge or chapter in their lives. If you think you have what it takes to step outside of your comfort zone to learn new skills and take up new challenges, then drop me a PM and or send me your CV

I provided a BMS design and consulting service offering simplified BMS wiring and lollipop style drawings to assist the install team’s understand the requirements of the design. I also wrote project specific software in Trend IQSET and Distech GFX software platforms

Not the best career choice I have ever made but at least it was a stepping stone to bigger and better things

Technical sales, technical support to our internal team and customers alike, business development, including Pre-tender validation and tender submission.

Paul Martin Senior Technical Consultant Paul has spent his whole career in the building energy management industry and has gained nearly 40 years of experience in the field, having worked for a number of high-profile organisations including Pembroke Power Station and the BBC. During this time, he developed a wide knowledge of multiple controls systems, with Trend being his system of choice for many years when he was a Director of a highly respected Trend TTC. Having run BMS & Controls businesses for many years, Paul provides a high level of diagnostic skill for all the controls systems he supports, both new and old, offering upgrade paths and retrofit (or new control panel designs where required) including installation, commissioning and optimised seasonal tuning. Now, as part of the ETS Automation team, Paul supports our Operations department and our Technical Energy Centre (TEC) providing BeMS integration skills and knowledge to a wide variety of clients across multiple sectors.

Providing Smarter BMS Control Solutions: By using a choice of industry proven & reliable BMS products with open protocols that are not locked down which can provide better value for money & total client satisfaction. We offer a one stop shop when it comes anything BMS related and with our Smarter BMS Control Panel Solutions. We can help you to save energy cost effectively.

Freelance BeMS Integration Specialist & Consultant. If you need help with a BeMS Design, then look no further, with 35 years experience in the controls industry, I can assist in BMS Points Lists creation, Product Selection, Network Design & Implementation, Project Coordination & Delivery, BMS Installation, Verification Works & More. I have experience in Trend, Innotech, Priva, Resource Data Management, OSS & Open Systems such as Tridium & Easy-IO

I am still till a Limited Share Holder in this company after moving on to bigger and better things with my new completely re-branded company TBMS Global Ltd in November 2016, who have since been acquired by by Energy & Technical Services Ltd in September 2019. ETS recognises the importance of a strong brand and together we will shape the world of the BeMS industry as we currently know it. ETS is an award winning energy management and engineering consultancy providing technical engineering expertise and energy management support helping clients reduce operating costs, improve asset operation and increase contract performance. https://energy-ts.com

Managing Director Specialist in Trend & York Controls systems, BMS Control Ltd, merged with Global Building Controls Ltd in April 2005.