Paulius Bagdanskas

• FMCG products (Top selling brands: soft drinks and snacks import from Asia/ USA/ Africa/ Australia) • Sea container handling and movement • Negotiating contracts • Purchasing and pricing strategies • Inventory management • Research and collaboration with suppliers and vendors

• Collaborated with International sea lines and freight forwarding agents worldwide to find the best Logistics solutions • Performed cold and warm sales calls • Managed incoming client manager's LCL and FCL Air & Ocean requests • Worked with FCL and LCL cargo, CRM and large amount of data/ requests

• Cold and warm sales calls/emails for Air & Ocean cargo department to attract new customers on Import/ Export • Offered clients our freight forwarding services to handle their cargo from door to door with competitive prices • Engaged with FCL and LCL cargo, communication between current and new clients and largest worldwide container shipping companies

• Engage in effective communication with external and internal customers • Receive and reply to enquiries via email, phone • Plan and execute shipment orders • Route shipments, considering commodity and volume, temperature control, and transit time requirements • Monitor and track ongoing shipments, react to any deviations • Maintain accurate information regarding shipment status • Communicate temperature results asap after delivery, check and note any deviations • Provide customer specific reporting • Adhere to all procedures, work instructions, and regulatory requirements in performing the job • Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers

• Assisted clients with their travel enquiries both over the phone and via email, including (but not limited to) booking flights, hotels, rail, car-hire, airport parking and advising on travel visas requirements • Converting general enquiries into actual bookings utilising all the tools and technology available • Taking ownership of travel requests enquiries received in writing or over the telephone • Ensuring all communication both written and verbal is professional, accurate and conducted in a timely manner • Accurately processing data and issue invoices to ensure compliance with ISO standards • Supporting any commercial agreements which are in place • Ensuring the highest level of customer service is offered to internal and external customers at all times

• Sold holidays which consist of flights, accommodation and transfers combined with JET2 Package holidays, JET2 Villas and JET2 City Breaks • Ability to maximise sales and revenue targets • Ancillary products include Travel Insurance, In-flight meals and seating on the plane in order to achieve individual targets and KPIs • Guiding customers through the booking process, ensuring they receive an outstanding level of customer service and engagement from the moment they start talking to you • Good influencing and communication skills • Extensive product knowledge and friendly telephone manner • Cross and up selling to customers over the phone

• Sold package holidays across Europe • Inbound and outbound calls • Ability to identify customer needs • Good influencing and communication skills • Meeting and exceeding targets

• Duties included working in a team, event management, dining service for members, preparing and working in banquets, weddings, parties, conferences

• Worked in a busy warehouse full of printer supplies • Main responsibilities were picking and packing. Picking orders from the shelves, placing them on the line, packing items collected from the line and preparing them for delivery

1 year modules: Professional skills and personal development, Fundamentals of tourism, Economics and business statistics, Marketing for hospitality and tourism, Commercial management, Sports leisure and recreation management 2 year modules: Human resource management, The travel and tourism industry, Management theory and practice, Special interest tourism, Managerial and enterprise skills, European business and global markets 3 year: Internship in USA 4 year: Strategic management for travel and tourism industries, Sustainable tourism, Destination marketing and management, Environmental management and Dissertation 2:1