paula tavares

additional data

About

Confident, efficient and experienced Executive Personal Assistant with strong organisational and communication skills. An ability to use initiative and communicate with people of all levels as well as work efficiently and productively towards common goals. I am a quick learner with a proven ability to adapt well to change and my easy-going personality. My open-minded and friendly personality allows me to relate well to people, and I can co-ordinate activities, people and time. I’m a confident and enthusiastic team player with the ability to show leadership qualities and use initiative but equally able to work independently, make decisions and prioritise effectively in high pressure situations.

Country

portugal

City

vila nova de gaia

Industry

hospitality

Skill

spanish, english, microsoft excel, microsoft word, microsoft office, powerpoint, portuguese, customer service, outlook, event planning, french, excel, word, internet, administration, teamwork, customer relations, administrative support, windows, newsletters, writing, employee relations, social networking, crm, time management, event management, team building, training, budgets, negotiation, administrative assistants, hospitality, administrative assistance

Experience

additional data

personal assistant

piubele – confecções indústria e comércio lda

2010-2 - 2010-12 · 11 mos

* Ensure all administrative and secretarial support to the General Manager, as well as speeding problem resolution and receive and send all mail * Ensure communication between management and external or internal interlocutors in Portuguese or another language * Ensure support in booking trips and stays of the General Manager, and control all the invoices * Process Word texts: letters, translations, web researches, preparation and support to meetings * Ensure filing of documents and its update * Coordinate and control supply necessities and the correct functioning of equipment

personal assistant

titanium bank and insurance

2009-5 - 2010-1 · 9 mos

* Organize and manage the General Manager’s agenda * Ensure communication between management and external or internal interlocutors in Portuguese or another language * Ensure support in booking trips and stays of the General Manager, and control all the invoices * Ensure all administrative and secretarial support to the General Manager, as well as speeding problem resolution and receive and send all mail * Process Word texts: letters, translations, web researches, preparation and support to meetings * Ensure filing of documents and its update * Coordinate and control supply necessities and the correct functioning of equipment * Contact, schedule, receive and establish trade agreements with different hotel units as to ensure the best conditions in order of cost/service

executive assistant

real seguros

2008-1 - 2009-5 · 1 yr 5 mos

personal assistant

coats

1999-12 - 2007-7 · 7 yrs 8 mos

* Organize and manage the General Manager’s agenda * Ensure communication between management and external or internal interlocutors in Portuguese or another language * Ensure support in booking trips and stays of the General Manager, and control all the invoices * Ensure all administrative and secretarial support to the General Manager, as well as speeding problem resolution and receive and send all mail * Process Word texts: letters, reports, presentations, translations, web researches, preparation and support to meetings * Ensure filing of documents and its update * Coordinate and control supply necessities and the correct functioning of equipment * Contact, schedule, receive and establish trade agreements with different hotel units as to ensure the best conditions in order of cost/service

guest relations

royal palm hotels & resorts

2012-11 - 2013-7 · 9 mos

Responsible for acting in the area of Guest Service (Customer Relationship Management), through consulting and monitoring the relationship with customers, aiming to concentrate the contact information and customer requests, as well as to advise the local team, according to the international standards of the company;

personal assistant

royal palm hotels & resorts

2013-8 - 2019-5 · 5 yrs 10 mos

* Ensure all administrative and secretarial support to the General Manager, as well as speeding problem resolution and receive and send all mail * Ensure communication between management and external or internal interlocutors in Portuguese or another language * Process Word texts: letters, web researches, preparation and support to meetings * Ensure filing of documents and its update * Coordinate and control supply necessities and the correct functioning of equipment