Paula Marins

Manage daily business operations (team, budget management, data tracking) Manage marketing operations processes, governance, and ways of working Through KPI´s analysis and reporting, identify opportunities to improve operations and strategies with customers – and make route corrections if necessary Create systems, processes, and tools to support the growth of the organization, while providing a seamless, effortless customer support experience. Identify development needs with IT, digital and other areas to improve and streamline operations Supplier selection/contracting/business management (BID, operation oversight – SLAs, KPIs) Implementation of new tools (Salesforce / Veeva, etc.) Functional escalation management Global alignment with Customer Excellence and SMM areas Working with 04 directs reports

Responsible for the development, deployment, delivery, process improvements and lifecycle management of fundamental business processes to enable all Medical functions. - Tracking the Annual Plan (Grants, Sponsorships, Support to Congresses, Advisory Boards and Medical Events); - Management of external vendors ; - Deliver projects to enable achievement of goals and objectives, including competitive bidding, contracting and executing payments per services rendered; - Operational support to the field medical team ; - Audit readiness: responsible for tracking and documenting medical ; - Management of Grants and Donations documents, interacting with the G&D Committee and Compliance Officer or the Grant and donations processes

Responsible for implementation, management and governance of the Strategic Meetings Management Program on Brazilian affiliate. - Strategic business partner for internal clients, leading the country team - Strong proficiency in departmental technology tools and reporting data (Power BI, Spotfire and Tableau) - Expert in industry trends and best practices - Responsible for Local Meeting & Travel Services strategy • Managing implementation and operation of SMMP (Strategic Meetings Management Program ) • Establish and monitor SLAs & KPIs for customers and suppliers • Managing and tracking of all meetings data and transparency requirements • Gains understanding of customers' business requirements - challenge requirements as necessary • Collaboration with Global & Local Procurement in support of Merck's supply strategy • Maintaining service excellence for both meetings & travel • End to end meetings process control • Cooperate with Compliance to provide local regulatory/compliance specific requirements including Policy & SOP’s - Strong process excellence background Job assignment (April to December´16)- Latam Congress Regional Lead - Management of external suppliers (global level) - Stakeholder Engagement with multiple internal clients (Procurement, Finance, Medical Affairs, Audit, Business Operations, Compliance, Country Point of Contacts and other key stakeholders) - Lead internal communications to key stakeholders across the region around the Program - Implementation of the CRM technology across the region

- Management of the Events Team - 8 employees - Negotiation with suppliers, medical organizations, promotional agencies. - Coordination and interface with corporate travel agencies, airlines companies and events housing - Strategic planning and view towards company results - Coordination of several national and international conferences in a pharmaceutical area - Strategic control of the budget of the area.

From Jan, 2008 to Jan, 2010 Events account supervisor - full dedicated to Novartis (TAT Corporate)