Paul Vigliarolo

Call Center Representative

Country

United States

City

Staten Island

Industry

Skill

Leadership Development, Training and Development (HR), Customer Service, Administration, Contact Centers, QA Assurance, complinace, agent trainer, Education, Quality Assurance, Call Center Administration, Call Center Development, Quality Assurance Management, Leadership Training, Coaching & Mentoring, Training, Banking, Certified Quality Improvement Associate, Sales Trainings, Executive Management

Experience

Call Center Representative

Fluent, Inc. (acquired Winopoly / Career Connect Live)

2015 - 2025-11 · 10 yrs

· Promoted from agent to QA/training administrator for a decade with the same leadership team. · Oversaw call-quality evaluations for 50–100 agents, ensuring compliance and consistent performance. · Delivered targeted training and feedback that raised team accuracy and results. · Supported management in developing performance metrics and process improvements.

QA Assurance and Training Admin

Fluent, Inc

2015-4 - 2025-10 · 10 yrs 7 mos

New York, NY

see resume

QA Assurance and Training Admin

Fluent, Inc

2015-4 - 2025-10 · 10 yrs 7 mos

New York, New York, United States

Branch Manager and Administration

Prior Banking Career

1977 - 2014 · 37 yrs

North America

· Managed retail and commercial branches with 10–30 employees and deposits of $30M–$400M. · Achieved top sales and service results while maintaining strict compliance standards. · Trained and mentored staff to meet growth and customer-service goals. · Oversaw branch profitability, expense control, and regulatory audits.