Paul Talbot

Providing Affordable, Supported rental living accommodation for older people

A dedicated experienced Senior Leader, director and consultant now leading one of the fastest growing service food industry companies, luxury accommodation, wedding and function venue, restaurant and cafe, corporate and private catering as well as the largest on trend social eating platform.

Regenerate Christchurch running an ‘Integrated Assessment’ process to help ensure relevant technical expertise and community representation informs regeneration planning for the Ōtākaro Avon River corridor (the Red Zone). Through my previous public consultation, community engagement and land space utilisation work, alongside my Search and Rescue experience, Disaster Management, Financial Services and Community work I am part of the Government Integrated Assessment Team for the Residential Red Zone. Helping to evaluate how well the shortlisted options for the Red Zone meet identified criteria early on in the development of the draft Regeneration Plan. These criteria will be informed by the overarching vision and objectives for the area, and tested and further developed by participants at an initial workshop. We will also evaluate the content of an early draft of the Regeneration Plan, and provide recommendations to strengthen and improve the Plan.

> Leadership of direct reports of 12 with indirect of 300+ across multiple Contact Centre sites • Direct Opex $2 million per annum in addition to Shared Opex $20 Million • Capex Project Business Case responsibility Strategy and structure of contact centre operations including: • crisis management. Responsible for development and growth of • Training, Process Improvement, Quality monitoring and assessment and compliance, Projects, Complaints process implementation and documentation and all go to market launches including branding, collateral and fulfillment, business planning and deployment resulting in achievement of Grade of Service increases and a in Customer Satisfaction • Call flows and technology to support the process of reducing inbound calls, improve productivity and increase quality and customer satisfaction, as well as key reporting metrics to board and CEO. • Staff development and leadership development responsibility through designing and managing leadership development programmes lifting staff satisfaction and retention • The management and strategic setting of innovations and continuous improvement initiatives and capital and operational projects, along with associated processes and policies. • Managed relationship and process improvements with external vendors to improve service delivery and installation of customer premises equipment from over 4 weeks to 1. • Foundation member of Industry Complaints Code writing and drafting complaints code for Telecommunications Industry • Recruitment, induction and selection responsibility including assessment centres for contact centre, management roles and improving hiring policy.

Development of new retail stores and growth of operations

3ZE Ashburton