Paul Schaffer

Manage and lead all aspects of Gigamon logistics functions related to fulfillment (direct to customer & channel), supply chain (inbound), transportation, Service Logistics, returns management, inventory management, trade and tax compliance and corporate shipping & receiving. Responsibilities include: - Global logistics (Inbound/Outbound/Reverse) - Trade compliance and international transportation management - Develop and implement strategies to mitigate duties & tariffs - Stand-up of distribution warehouses globally - Budget & spend management - Initiating strategic programs to evolve key logistics processes to accommodate scale and velocity - Work with cross-functional and external stakeholders to ensure maximum efficiency in meeting quarterly product revenue targets - Implementing RMA inventory planning, Last Time Buy processes & reduce inventory return cycle times - Global RMA service network development, management & scaling for both 4-hour and Next Business Day - Repair line set-up and management - Inbound freight lane strategy development, management and data analytics - Spend analytics and controls - 3rd Party Logistics (3PL) management - Contract negotiation - Organizational strategy and planning - Team and individual development

Manage all aspects of the Revenue Fulfillment and Service Logistics functions at Infoblox as well as the Inventory Control, Service Parts Planning, Repair Operations, Trade Compliance and Shipping/Receiving. Responsibilities include: - 3rd Party 3PL Management for both Forward and Reverse Logistics - Creating & implementing process development, control and optimization initiatives internally and externally - Freight Lane Management & Optimization - Service Network Performance (On-Time Performance, Inventory Spend Controls, 3PL & IOR Management) - International transportation management (IOR, Trade Compliance, Routing Guide Development, etc) - New Product Roll-out - Inventory Control (Cycle Count, Master Parts List creation, Reconciliation, etc) - Cross-functional management development (Support, Finance, Tax, Compliance, etc)

- Senior manager responsible for global HW Reverse (Service) Logistics Operations within the BRS Division of EMC - Initiate, grow and leverage relationships with 3rd party, global support partners to ensure a highly-efficient network that provides best-in-class SLA attainment and maintains cost-effectiveness - Implement strategic initiatives and policy aimed at reverse logistics service performance improvement and optimization - Direct involvement in the New Product Introduction (NPI) process to ensure all service priorities are addressed and completed prior to product launch - Identify and implement continuous improvement initiatives aimed at service network performance optimization, cost mitigation and customer/partner experience - Create and monitor accurate budget forecasts for both CAPEX and OPEX for the service network

Senior representative and core policy/strategy developer for Blue Coat's Support and Services group in all platform-related product development initiatives as well as strategic corporate initiatives involving Reverse Logistics, NPI, Install base Refresh, product EOL, M&A, Corporate Policy, Strategic partner analysis, etc. Worked with Hardware and Software engineering leadership and project teams to ensure that all identified serviceability/supportability requirements and features were balanced against NPI schedules and budget requirements to bring about a successful product launch. Ensured that all identified, service-related risks had strong mitigation planning associated with them. Defined and managed Service Logistics initiatives aimed at developing operational efficiency including improvements to the return process, last-time-buy and RMA/Support policy, "Build it Right" initiatives, Warranty revision, Customer Communication process, SW release and lifecycle process,

Responsible for delivery of SaaS engagements in the Americas. Includes driving/maintaining revenue streams, forecasting, implementation of best practices, overseeing delivery of services to customers in a multi-tenant environment, acting as an escalation point for the Technical Account Management (TAM) teams and partnering across functional groups (Sales, Professional Services, Operations, Product Marketing) to facilitate delivery and maintain/grow revenue targets.

Total responsibility for managing Sun's software technical support organization in the Americas; set strategy with input from regional managers and global director; implemented strategy, and measured results. Established new processes, metrics and documentation focused on Sun's top accounts; developed new revenue streams for Sun, created and managed a first class organization. Led the Sun Services activities around integration of Sun’s acquisition of SeeBeyond.

Total responsibility for managing Sun's software technical support organization in the Americas; set strategy with input from regional managers and global director; implemented strategy, and measured results. Established new processes, metrics and documentation focused on Sun's top accounts; developed new revenue streams for Sun, created and managed a first class organization. Led the Sun Services activities around integration of Sun’s acquisition of SeeBeyond.

Associate Producer/Program Manager