paul villegas
cloud operations and delivery
About
Experienced Specialist with a demonstrated history of working in the information technology and services industry. Skilled in IT Service Management, BMC Remedy, Sys Administration, Root Cause Analysis,Snow, Helix and a Experienced Service Desk. Strong professional with a Bachelor of Science (BS) focused in Information Management from University of Rizal System-Rizal State College.
malaysia
petaling jaya
telecommunications
computer hardware, computer network operations, voip, photoshop, windows nt, cctv, biometrics, service desk, help desk support, deskside, administrative work, lotus notes, outlook, windows 7, windows xp pro, bmc remedy, citrix, vmware workstation, software installation, technical support, windows xp, it service management, active directory, itil, root cause analysis, root cause problem solving, system administration
Experience
ob carriage manager â interim role
global enterprise international sdn bhd
change specialist
global enterprise international malaysia (a member of singtel group)
cloud operations and delivery
it helpdesk and administrator
lws media (philippines)
service desk analyst
csc
* a. match incidents against records in the knowledge database for workarounds or resolutions * b. Identify potential problems in the IT infrastructure e.g. through frequently occurring incidents, trend analysis. If potential problem has been identified, initiate appropriate incident management procedures. * c. escalate incidents to higher level resolving groups when these cannot be resolved at the first level * d. monitor reported incidents and provide continuous feedback to end-users until a * Confirmation of resolution or completion of service request from end-user has been given * e. lectures end-user confirmation of the resolution or service delivery of incidents or service requests
Education
mabini college
computer science
university of rizal system - rizal state college
management
paul villegas's Contact Information
Phone
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