Paul Kenward

Group IT Manager @ Praxas B.V.

About

Experienced Group Information Technology Manager with a demonstrated history of working in the information technology and services industry. Skilled in Storage Area Network (SAN), VMware ESX, WSUS, HP Proliant, and Monitoring Services. Strong information technology professional with a BSc(hons) focused in Business Communication Systems from Bournemouth University.

Country

City

Industry

information technology and services

Skill

active directory, windows server, servers, windows 7, group policy, virtualization, microsoft technologies, vmware, dns, wireless networking, system deployment, vmware esx, network administration, citrix, microsoft exchange, microsoft sql server, dhcp, technical support, laptops, windows, help desk support, backup exec, software installation, san, vsphere, personnel management, cabling, tcp/ip, antivirus, computer hardware, iis, hyper v, dell poweredge servers, norton ghost, workstations, wsus, citrix metaframe, cisco security, hp servers, hp storage, network management applications, monitoring services, terminal services, veeam, hp proliant, windows server 2003, desktop support, windows server 2008

Experience

group it manager

larasian

2013-2 - Present · 13 yrs 8 mos

network manager

corfe hills school

2004-7 - 2012-4 · 7 yrs 10 mos

ict technician

st mark's primary school

2003-9 - 2004-7 · 11 mos

ict technician

corfe hills school

2002-7 - 2003-8 · 1 yr 2 mos

3rd line support desk analyst

deverill ltd

2012-4 - 2013-1 · 10 mos

Management of 3rd line support requests and ensuring their resolution to agreed service level agreements and quality metrics. Remotely monitoring in excess of 5000 networked devices and services on customer servers. Reacting immediately to any outages. Worked flexible hours to suit the expansion of the helpdesk, this included providing out-of-hours (on call) cover and frequently staying at work beyond the contracted hours to ensure that I completed urgent support calls. For example, a large charity with over 1500 users all lost the ability to load Microsoft Office. I had to identify the issue, test the solution and then deploy the resolution. It took time outside of my contracted hours to resolve, but because I wanted to ensure we met the SLA, I stayed on until it was completed.