paul hetherington

* Looking after 800+ customers with an objective of increasing turnover and profit * Speaking to all customer every quarter, hitting daily call targets (Making 30-35 outbound calls a day) * Visiting customers

* Managing and developing 9 customer service advisors * Ensuring all customers were happy with the service they received * Attending and holding meetings and Presenting to groups * Setting, tracking and monitoring KPI’s * Successfully migrating team into new structure

* Taking 70-80 inbound calls a day * Giving excellent customer service * Completing back office tasks * Looking after key customers within the region

* Releasing work into the warehouse using the Warehouse Management Control System * Analysing the workload to head off any potential bottlenecks * Advising Operations Managers and Team Leaders of the day’s workload throughout the day * I used multiple systems at once to ensure the warehouse didn’t grind to a halt and all the pickers and packers had work to do.

* Coordinating 11 warehouse operatives * Using the warehouse management system to ensure we hit picking, packing, put away and replenishment targets. * Picking, packing and replenishing stock * Loading the vehicles * Driving a counterbalance, reach truck, powered pallet truck, gondola truck and VNA truck * Unloading inbound container loads of products

Proactively communicate updates on Pipeline & Overdue customer backorders which allows accurate communication to end user. Closely manage, review and highlight supply issues with focus on Top 50 customers & proactively liaise with sales on recommended solutions Manage the performance and development of Supply Service Advisors Ensure that all customer support requests are managed by supply service advisors and that response time, quality service levels & 1st Call resolution is achieved To carry out root cause analysis on customer support issues/themes and consult with internal departments to implement change. Act as point of escalation for national and branch sales teams with diarised sales office and customer visits Effectively manage the implementation of new customer supply requirements & on boarding process Be responsible for the effective timely communication to the business of Top 500 availability issues Assist Customer Supply Manager in achieving high levels of delivery to promise and Customer core OSA  Identify and implement opportunities to deliver brilliant customer service

* Ensuring all the material data on SAP was kept up to date * Designing, building and producing all monthly stock reports. * I was the material data expert on the supply chain reorganization and forecasting/stock level tool projects * I had to produce multiple reports at the beginning of each week, month and quarter