Paul H.

SunView Software is the leading provider of smart IT Service Management software that helps companies build more responsive IT departments. SunView's flexible and simple solutions enable companies to better deliver, manage, and monitor IT needs across the enterprise. Created with a visionary future in mind, the consumer-like interface provides the experience that users have come to expect in all areas of life. Most importantly, SunView's Willow AI & Machine Learning Platform is helping create intelligence-driven IT organizations, powered by advanced machine learning and automation — bringing together the best of human and machine to launch a new era of intelligent IT Service Management.

Leading a team of Service Management professionals in the support of our global business.

Responsible for leading the Network Operations Center, Global Support Desk and IT Shared Service Group providing ITIL based client lifecycle support and enterprise wide support for our employees.

Responsible for operation of the Global Service Desk and Shared Services Center.

The ACCENT Project Management Office (PMO) leads, manages and provides oversight for strategic initiatives and enterprise impacting projects. The PMO is responsible for providing project management & oversight, supporting IT budget management, resource & capacity planning for the IT department, implementation of continuous process improvements and maintaining the IT service catalog. PMO team members partner with all aspects of the business, including Operations, Finance, Training, People Services and our clients. The ACCENT PMO supports the successful management of IT projects through the application of project management best practices and executing continuous process improvement.

Responsibilities include Change Management (process development, documentation, adherence management and process improvement), Incident Management (outage resolution, process design, root cause documentation and adherence), IT Procurement (purchasing, contract negotiation and vendor account management), Inventory Management of IT Assets, Administer ServiceDesk ticket management system, Solarwinds Project Manager and conduct internal training for IT staff in ITIL standards and practices. Also, sit on HQ Events Committee and ACCENT Veterans Affairs Committee

Managing the service desk team, admistration of ServiceDesk Plus, establish and maintain ITIL standards policies, facilitate SLA adherence and provide executive level reporting.

Attained rank of Specialist 4 while serving in Korea and at FORSCOM Headquarters. Notable experience includes managing and developing intelligence data, providing analytical reporting to command staff and monitoring active military enagements providing real time intelligence support to field operations.