Pattison A. Vidal

- Lead end-to-end WCS implementations, upgrades, and expansions, including requirements definition, design review, configuration, testing, cutover, and hypercare. - Partner with automation vendors and system integrators to ensure solutions meet functional, throughput, and availability requirements. - Develop a WCS roadmap aligned with automation strategy, network growth, and business objectives. - Coordinate WCS integration with WMS, PLCs, sortation systems, AS/RS, conveyors, robotics, and other automation technologies. - Own production support for WCS platforms, ensuring high availability and rapid incident resolution. - Establish support models, escalation paths, SLAs, and on-call coverage. - Lead root cause analysis for system issues impacting warehouse throughput or service levels. - Drive continuous improvement initiatives to reduce downtime and improve system performance. - Act as the primary point of contact between IT, warehouse operations, engineering, and automation vendors. - Manage vendor relationships, contracts, and performance. - Translate operational needs into technical requirements and actionable system changes. - Build, lead, and mentor a team of WCS analysts, engineers, or support specialists (as applicable). - Define standards for system documentation, change management, testing, and deployment. - Enforce IT and operational best practices, including cybersecurity, access control, and compliance. - Evaluate new automation technologies and WCS capabilities. - Support warehouse process optimization and throughput modeling initiatives.

• Participates in testing, and commissioning of control systems. • Proposes technical solutions for complex and multidisciplinary problems and provided input to the technical roadmap for the department. • Programmes and troubleshoots VFD applications. • Troubleshoots automated material handling equipment (i.e., motors, scanners, VFDs, photo eyes, encoders, etc.) and other electrical control equipment. • Troubleshoots PLC and Steeplechase code, as needed. • Understands, interprets, and follows applicable procedures, standards, electrical codes, OSHA rules, and other applicable regulations. • Communicates and works closely with other groups within the company and the project team. • Works closely with customers. directly communicates with customer technicians, engineers, and managers. • Identifies, initiates, and implements improvement activities. • Supports customers. (i.e., VPN, phone, laptop).

Participate in the testing and commissioning of sophisticated industrial control systems. Propose technical solutions for complex, multidisciplinary problems and provide input to the departmental technical roadmap. Program and troubleshoot VFD applications and automated material handling equipment including motors, scanners, and encoders. Troubleshoot PLC and Steeplechase code to ensure seamless system operation. Provide high-level remote customer support via VPN, phone, and laptop diagnostics. Ensure all systems adhere to electrical codes, OSHA rules, and applicable safety regulations.

Provide high-level (L3) remote technical support for complex industrial control systems via VPN, phone, and laptop diagnostics. Manage and resolve technical issues logged in JIRA, ensuring adherence to customer service-level agreements (SLAs). Translate highly technical PLC/VFD diagnostics into clear, actionable English documentation for customers and field teams. Diagnose and troubleshoot Steeplechase and PLC code malfunctions to minimize system downtime for distribution hubs. Collaborate with multidisciplinary engineering teams to develop technical roadmaps and software process improvements.

Used AutoCAD drawings to validate and update building equipment lists and specifications. Developed maintenance database for new buildings. Maintained and create maintenance schedules.

Oversaw and directed financial aspects as assigned and/or in area of responsibility by monitoring and tracking expenses compared to budget; monitoring asset utilization; preparing, reviewing and/or analyzing business reports Assigned and monitored maintenance department daily operation by monitoring and driving department performance related to maintaining the material handling equipment covered under the contract, while ensuring the team members comply with state and federal regulations (i.e. OSHA, Hazardous Waste, NFPA etc.) Monitored and ensured areas of responsibility are in compliance with Intelligrated's standards for quality and safety, maintaining procedures and supporting documentation Assisted in forecasting and followed-up on staffing, workload and performance results to meet business demands for workload and performance results Provided resolutions to mechanical, technical/control issues; documented all information relating to customer support issues in CMMS and Dashboard database

Lead company representative on Customer Site.

- Technical Research expert concerning Intelligrated Systems at Client's Location. - Safety Productivity Solutions. - Customer/Product Support.

-Compile technical documents -Design new process solutions -Work timing study -Process optimization brainstorming

Compiled technical documentation and designed new process solutions. Conducted work timing studies and brainstormed process optimization strategies.

Compiled technical documentation and standard operating procedures (SOPs) for electrical engineering processes. Troubleshooted complex electrical circuitry and software-logic interfaces to optimize facility performance.

-Delegated tasks to subordinates -Replaced condensate pumps and gaskets -Repaired steam-line valves -Troubleshooted electrical wiring installations -Troubleshooted PLC programs for process malfunctions -Adjusted and optimized PLC programs (PRODUCTIVITY PLC) -Wrote a complete PLC program for a closed loop Light-intensity system (CLICK PLC) -Wrote a complete PLC program for heating and ventilation system (CUTTLER HAMMER PLC) -Mapped tag data points through MODBUS interface between PLC’s and METASYS (PRODUCTIVITY PLC) -Updated alarm triggers and alarm events in ladder logic -Installed RTD’s and Pressure sensors and implemented required ladder logic -Calibrated values in PLC program for analog sensor inputs -Updated HMI display screen and event tasks

Provided frontline technical support for facility-wide PLC programs (CLICK, Productivity, Cutler-Hammer). Mapped MODBUS tag data points and performed analog sensor calibrations to ensure system accuracy.

-Installed and removed Watt-Hour-Meters (Single and Three-Phase) -Interacted directly with customers during field work -Troubleshooted electrical installations -Provided technical support for other field workers

*system representation, time and frequency response, stability and application of state variables *Hardware characteristics of microprocessors. Design of interfaces including memory, I/O, timers, DMA, interrupt controllers, A/D & D/A conversions *Magnetostatics, magnetic properties, induction, Maxwell's equations, propagation of electromagnetic radiation *Eng 405: Design Problems *Eng 406: Mechatronics *Continuous and discrete signals and systems. Laplace transforms. Fourier series and Fourier transforms. Eng 407: Linear System Analysis *Eng 308: Electromagnetics I