patti erickson

voip network technician

About

Database and programming experience of complex voice systems, with multi-site applications in various markets. I am committed to providing a positive customer experience and team innovations. I enjoy what I do! Specialties: Qualified in implementing Nortel PBX and Cisco Call Manager voice systems; networking, CallPilot and Unity voicemails, call centers, dial plan upgrade/changes and customer documentation.

Country

united states

City

seattle

Industry

telecommunications

Skill

Experience

contractor

volt technical resources

2008-6 - 2008-10 · 5 mos

Worked on VOIP installation at Snohomish School District. Implementation of Cisco Call Manager/Unity/CER at two existing sites, new High School and new building at existing High School's remodeling.

customer service advisor

verizon

1987-7 - 1995-4 · 7 yrs 10 mos

Developed and implemented customer training plans and materials for new switch installations. Provide pre/post support on system installations. Training knowledge included a wide range of equipment such as Nortel, Norstar, Centranet, ISDN, Infortex, ROLM and TIE Key Systems. The applications included were ACD, voicemail and multiple switchboards.

staff assistant

verizon

1978-4 - 1987-7 · 9 yrs 4 mos

Responsible for the daily operations of the sales office; telephone calls, typing proposals/RFP’s, filing, copying, expenses, budget reports, etc…

coordinator-operations

verizon

1995-4 - 2008-6 · 13 yrs 3 mos

Responsible for interviewing/gathering database information, encode and program customer site dependent switches. Maintain a high level of system expertise to offer customers the knowledge and understanding of the system to make productive and cost effective decisions. Provide extensive programming documentation unique for each customer. This includes: spreadsheets, telephone templates, menu service application diagrams, network diagrams, feature documentation, instructional documentation, routing documentation, floor plans and cut sheets. Evaluate and implement a network plan that maximizes the use of facilities. Provide pre/post support on system installations. Update dialing/numbering plans. Provide limited software training to customers to perform basic moves/adds/changes. Support the informal training of peers’ technical development.

voip network technician

evergreenhealth

2009-2 - Present · 17 yrs 8 mos

Responsible for day-to-day move, add and change functions on Cisco Call Manager/Unity/CER/IPCC applications.

Education

california state university, fresno

bellevue college

TRAINING: Cisco Nortel Cisco UCSAE (Unity) SCCS Web Client Admin & Mngmnt Cisco Call Manager IPT1 ITG Cisco Call Manager CRSD NARS Cisco Call Manager CM & Unity Admin ITG Network Planning I&M Meridian 1 CLA ISDN PRI App & Adm Call Pilot System Admin & Appl Meridian 1 X11 Rls. 24 Overview Symposium CC Server Scripting Symposium CC Server Client BARS Meridian 1 X11 Rls. 22 Overview Meridian Mail System Admin ACD A-C2 Feature Admin Meridian Mail Reports Meridian 1 X11 Rls. 21 Overview Meridian 1 X11 Feature Admin Other Training Intro Broadband Packet Network Alcatel OPCX4400 Advanced/Network SS7 Alcatel OPCX4400 Standard Transmission Principals COM2001 T1 Transmission Basics Local Area Networks Intro to 5ESS Switching