Patryk Słupski

• Supporting Order-to-Cash (O2C) processes through customer payment processing and cash application activities in SAP S/4HANA. • Processing remittance advices and ensuring accurate allocation of incoming customer payments. • Performing customer account reconciliation, open item analysis and clearing activities. • Investigating and resolving payment discrepancies and unmatched transactions. • Processing incoming checks and manual financial postings while ensuring compliance with internal accounting procedures. • Supporting monthly financial activities including reconciliation processes, depreciation runs and account maintenance. • Cooperating daily with business stakeholders from the United States to resolve payment and accounting-related issues. • Providing backup support for General Ledger processes, including journal entries, payroll postings, account reconciliations and month-end closing activities.

• Supported German-speaking customers across DACH markets through email and live chat channels. • Managed high-volume customer interactions related to orders, deliveries, complaints, returns and promotional campaigns. • Ensured compliance with internal procedures and quality standards while resolving customer issues. • Worked with Salesforce CRM to document cases and support issue resolution workflows. • Maintained high productivity while handling up to 70–80 customer cases per day. • Cooperated with internal departments to ensure timely and effective issue resolution.

• Supported customers in the application process for financial products and consumer loans. • Verified customer information and documentation in accordance with internal procedures. • Assisted customers with repayment-related inquiries and account maintenance activities. • Ensured compliance with financial regulations and internal quality standards. • Maintained high service quality in a fast-paced customer service environment.