patrick valdez

* Provide transportation for customers to and from their destinations * Meet and interact with new and interesting people on a daily basis * Ranked on a 1-5 scale; current ranking is above 4.75 * Provide excellent customer service to riders, including providing waters, treats, umbrellas, etc. * Go above and beyond to ensure customer satisfaction with each trip * Ability to engage with a wide variety of people and personalities

* Promoted from Team Assistant to Loan Consultant * National and multi-state licensed to originate and negotiate the terms of mortgage loan applications * Successfully completed Pulte Mortgage's three-month "Mortgage Banking" class * Advised home buyers in the selection of loan product and securing loan approval * Reviewed rate lock parameters with customers and provided mortgage interest rate information * Prepared and distributes all Federal and State disclosures for product selected * Assisted in the development of alternative scenarios to ensure loan approval * Developed benefit statements to assist in the delivery of counter-offers, rate negotiations and product explanations * Actively sold Pulte Mortgage and its benefits, despite not having the lowest rates * Responded to all customer inquiries in a friendly and timely manner to ensure extraordinary customer service

* Brought on as a contract employee and eventually hired as a regular employee * Initial point of contact for borrowers who are applying to Pulte Mortgage * Review the clients' loan questionnaires, credit reports, and loan types * Initiate phone calls to schedule appointments with Loan Consultants and Loan Processors, while providing details of the loan process * Provide excellent customer service while maintaining efficiency * In charge of creating the daily Loan Processor call report

* Provided over-the-top customer service through assisting customers with their needs, my extensive product knowledge, answering phones in a friendly manner, my willingness to help, and Point-Of-Sale training * Grew my personal business by establishing and maintaining customer relationships * Consistently met and exceeded personal and company sales goals

* Utilized ArcMap and Workflow Manager (ESRI) software to research, extract, analyze, edit, and integrate digital data and imagery published on Bing Maps and the Windows 8/8.1 Map Apps released worldwide. * Created a new tool in ArcMap that, after being tested, saves about 1-1/2 seconds per building captured. After perfecting the tool, all employees were trained and now it is used by everyone in my particular department. * QC and manual edit of imagery and digital models. * Team member and integral part of Bing Maps’ Streetside and Aerial publishing and production. * Operating proprietary software to process and edit content used to improve the accuracy of Bing Maps. * Trained on multiple projects and tool sets, in a fast paced and rapidly changing enterprise environment, to successfully achieve regular deadline driven goals and quotas set by Microsoft Leadership. * Working in a process-oriented environment to maximize imagery production efficiency.

· 3.96 GPA · National Honor Society · Student Government · HOBY Leadership Alumn Activities and Societies: National Honor Society; HOBY Leadership Award; Varsity wrestling and tennis captain; Student Government; Drama Club

Activities and Societies: Pi Kappa Phi, Wrestling Club, Library Volunteer, Psychology Test Subject, Film Program