Patrick Lo, MBA

Manage a dual portfolio of vendor management and strategic sourcing across key international suppliers in Thailand, Taiwan, and Vietnam. [General Supply Chain] - Lead monthly stock planning and end-to-end order operations, including PO creation, proforma invoice (PI) processing, and coordination of invoicing and shipping documentation with AP and logistics teams. - Collaborate cross-functionally with sales, finance, and logistics teams to align purchasing strategies with demand forecasts, seasonal sales cycles, and margin targets. - Utilize SAP Business One and Excel for demand planning, procurement tracking, cost analysis, and vendor performance monitoring. - Work within a 4-member supply chain team, contributing to process improvements and long-term sourcing strategy. - Engage and provide support in the GIC (Grocery Innovation Canada) Show 2025. [Vendor Management] - Own supplier relationships for multiple core product categories, including Thai Hom Mali rice, grass jelly, and instant noodles, ensuring continuity of supply, pricing accuracy, and service reliability. - Manage all Rice Products arriving in warehouse in BEST landing cost available by tracking: (i) Hom Mali Rice Price Trend, (ii) Shipping Rate Updates and, (iii) Container Mix. - Maintain strong supplier relationship to ensure stock fulfilment rate as well as better negotiation conditions. [Stragtegic Sourcing] - Lead the development and expansion of OEM private label brands, overseeing product selection, supplier screening, cost–margin analysis, and go-to-market preparation across diverse grocery categories. **Successfully brought in products like the Canned Coconut Milk series and Sour Mustard, which potentially contributing to 20-30% of the company revenue. - Lead sourcing initiatives to introduce new Asian brands to the Canadian market, managing supplier evaluation, commercial negotiations, and product onboarding.

- Managed and oversaw all inside sales and office operations end-to-end. From new products sourcing, pricing & development, to wholesale account management, sales planning and eventually orders fulfilments, delivery arrangement and customer/category performance analysis. - Handled a few key vendors accounts and took part in related categories' supply chain operations, such as new product sourcing, demand forecasting, replenishment planning, placing POs, cost negotiation and tracking shipments. - Handled key accounts such as Walmart. Kept client's supply chain streamlined by analysing sales reports from Retail Link and then planned purchasing orders ahead. - Coordinated in logistics matter on all inter-Canada and overseas FTL/LTL shipments to (pick up) and from (delivery) the warehouse to enjoy more economic cost and more efficient speed. Tasks including getting freight rate quotations, creating BOL or shipping labels, preparing documents and placard for HAZMAT and so on. - Reviewed and made approvals to wholesale account application under a designed metrics. - Analysed customers reports and established CRM (Customer Relationship Management) spreadsheet database using tools such as MS Excel and HubSpot for short-to-long term sales strategy. - By utilising HubSpot and Notion to lead a team of three people on daily sales activities, such as customer calling, up-selling/cross-selling and order fulfilling. - Maintained high level of grocery market knowledge, such as making comparison with competitors in the market, and communicate relevant information to customers. - Coordinated closely with out marketing agency on making social media ads and posts on platform such as Instagram, Facebook and LinkedIn. - Managed e-commerce operation across several platforms, like the company’s B2B/B2C ordering portal, Amazon MFN and Instacart. Tasks including stock level maintenance, listing new products, setting promotional prices, creating seasonal marketing campaigns and so on.

▪ Developed an SOP (Standard Operation Procedure) on processing customers orders, regular sales practices such as warm & cold reach-outs during new items promotions and sale promotions, and follow-ups on inquiries. ▪ Processed orders and maintained several e-commerce platforms, such as company’s B2B ordering portal, B2C selling websites, Amazon and Instacart. ▪ Analysed customers reports and established CRM (Customer Relationship Management) spreadsheet database using tools such as MS Excel and HubSpot for short-to-long term sales strategy. ▪ Reviewed and made approvals wholesale account application under a designed metrics in a prompt manner. ▪ Initiated and executed yearly marketing events promotions, including yearly sale promotion calendar and regularly posting social media threads. ▪ Responded to new launched items and updates inventory database accordingly. ▪ Maintained high level of grocery product knowledge, such as making comparison with competitors in the market, and communicate relevant information to customers. ▪ Set sales target and sought ways to meet and exceed the target.

- Founded the company. - Inherited a small textile trading business and transformed its business model from traditional brick-and-mortar shop into e-commerce textile selling platform. - Initiated and managed several projects, such as new items sourcing, digital marketing campaigns, inter-company collaborations and clearance sales schemes for business development. - Managed/Monitored all platforms’ lead and conversion by analysing data from Google Analytics. - Worked on financial budgeting across various company’s business units, including Marketing, Human Resources Management, Sourcing, Supply Chain Management and other administrative matters. - Supplier Management and Purchasing Management over regular items and specific orders. - Provided coaching and consulting services to business partners for continuous development.

- Acted as a bridge between company’s US sales force and Hong Kong clients, by providing effective communications and sales support, such as delivering presentations and product samples to the clients. - Conducted regular visits to local clients to provide exceptional customer service and introduce new product offerings. - Conducted comprehensive market studies and provide timely reports and insights to the team for future strategic development. - Participated in core inventory planning and supplier management in response to clients’ activity - Attended and engaged in global textile exhibition event - “Intertextile Shanghai 2015” & “Intertextile Shanghai 2016”, by designing exhibit samples and giveaways, booth decoration, attending exhibition and executing follow-up works.

- Oversaw all inventory information flows generated by the auto-replenishment module in company’s SAP system in daily basis. - Handled urgent and ad-hoc orders requested by frontline stores. - Reviewed optimised inventory level across 100+ retail shops and provide stock transfer list regularly. - Kept good communications with the warehouse department for any non-regular inventory-related matters (e.g. Stock returns and transfers). - Optimised the running logic of company’s auto-replenishment module in SAP. - Analysed demand report weekly by category level with highlighted high turnover day and obsolete items for team lead’s presentation. - Coordinated with company's IT support team on creating team-customised programme on SAP and PowerBI for data mining.