Patrick Kennedy

• Oversee the entire order fulfillment process, ensuring accurate and timely processing of customer orders. • Address and resolve customer issues related to order fulfillment, including shipping delays and order discrepancies. • Develop and implement strategies to drive business growth and achieve operational objectives. • Manage budgets, financial reports, and cost control measures to ensure profitability and financial stability. • Lead and motivate employees, manage performance, and foster a positive work environment. • Maintain and build relationships with key clients and stakeholders, addressing any issues that arise. • Identify inefficiencies and implement process improvements across various functions within the organization.

• New Product Introduction; manage products from Product Definition to Manufacturing. • Product Lead on a customer engaged program, delivering on the PLC milestones. • Tracking specific tooling requirements, documentation, and certification for Manufacturing use to increase move rates. • Provide detailed updates to Customer Executives on program accomplishments, and risks and corrective actions. • Drive containment and corrective action plans to improve process.

• Strong track record of hiring and developing talent. Ability to filter intangibles among candidates. • Manage and developes large global teams that deliver end user capabilities that provide productive, supported and secure IT services. • Developed the business model to deploy large programs that shift IT capabilities including Digital Transformation of ITSM, Endpoint security and hardware offerings. • Directed Global Service Desk operations; Customer focused, and metric based results. • Launched new walk-up service desk to improve Customer satisfaction and end user productivity. • Developed the strategy and directed the implementation of the Enterprise program to offer Mac into the standard device offering catalog. • Develops roadmap for End-User Computing and Global Service Desk; based on automation and “Smarter IT”.

Manage a team of Software Engineers that develop an Audience portal for FindLaw.com. I am responsible for annual investment projects, act as a liaison with our business partners and function as the site leader. • Managed a large team of Managers, Software engineers, QA Engineers and Contractors both onshore and offshore. • Delivered digital transformation of Business product, including complete UI/UX design, and consolidation of content management systems. • Converted project delivery to Agile Methodology. • Change manager with continuous focus on process improvement. • Manages timely delivery and capital expense of projects across business operating unit. • Conducts actual and forecast budget reports for PMO review to guide decision making. • Manages technology roadmap for external customer facing applications with a direct revenue stream. • Develops a collaborative and accountable team through coaching, team-building and recognition activities.

Development Services (DS) Engagement Manager is an internal IT consultant to the Business IT (domain). Engagement Manager for DS includes responsibilities that are both Strategic and Tactical. Strategic •Act as a liaison between DS and the domain. Be the trusted advisor with the domain Executive staff. Provided updates on IT allocations, key projects and recommended process improvements as an extended member of Staff. •Manage key engagements with the domain and DS keeping them closely aligned as the business develop new products that required new IT solutions and process to support a fast growing, dynamic business. Tactical •Manage the internal Change Request process for Demand Management for the domain and DS •Manage and disposition of recurring issues and escalations that relate to the domain and DS that impact the operations.

Strategic o Connected and formed solid relationships with the Executive staff for the Life Science Group. Provided team with quarterly updates on IT allocations, key projects and recommended process improvements as an extended member of Staff. o Acted as a single Point of Contact between the Business and IT to develop structured processes and workflow which led to improved communication and information flow between the groups. o Lead key engagement requiring significant persistence with the Biological Systems Division and their development team keeping them closely aligned as the business developed a new product, required new solutions and process to support a fast growing, dynamic business. Tactical o A key deliverable was the stabilization of IT services that are required for shipment delivery operations. This effort has led to a reduced number of missed shipments and increase in IT service uptime. o Championed the IT Plan of Record for Business and worked closely with both the business and IT to track and monitor the projects. Lead critical initiatives to drive synergies and responded to shifting priorities to garner executive support for new demand. o Business engagement lead on multiple IT initiated process improvement projects. Lead weekly core team meetings with the Business, IT and Vendor’s and provided monthly sponsor updates to ensure ownership and commitment to the program. o Manage and disposition of recurring issues and escalations that relate to IT services that impact the Business Operations.

Manage offshore resources supporting Portfolio of applications. Set priorities on portfolio initiatives with functional owners. Define and implement new processes for efficiencies within the portfolio. Manage forecast and budget for yearly projects and baseline resources. Negotiate and renew 3rd party vendor contracts. o Developed strategy and implementation plan for application upgrades and installations o Managed offshore resources for support & development of IT and workplace service applications o Managed forecast and budget for yearly projects and baseline resources o Implemented support readiness as project lead for deployment of IT Governance/Change Management system

Developed strategy and implementation plan for application upgrades and installations. Managed offshore resources for support & development of IT and workplace service applications. Managed forecast and budget for yearly projects and baseline resources. Implemented support readiness as project lead for deployment of IT Governance/Change Management system. o Project manager for application integration of PeopleSoft self-service applications into employee portal o Developed strategy and implementation plan for application upgrades and installations o Outsourced to offshore vendor maintenance of HRMS applications o Defined new technical solutions for global implementation