Patrick J. Filamor, MBA

❖ Acted as change agent - Skyro was scaling fast but payment and disbursement costs were above market. The stack relied on one gateway with frequent incidents. Individual channels had no redundancy. Customer communications during incidents did not exist. Within a year: ❖ Cut GCash MDR from 1.85% to 1.1%, delivering >$1M annual savings. ❖ Launched QRPH with a ₱10 flat fee, reducing transaction costs 30–40% year on year. ❖ Reduced single-point dependency by implementing direct integrations with PalawanPay, ECPay, and QRPH to improve uptime resilience. ❖ Instituted channel-level redundancy and failover playbooks with clear SLAs and on-call escalation across PG and partner teams. ❖ Directed the Payments PG team and aligned Collections, Finance, Legal, and Product to deliver the payments roadmap. Focus areas: ❖ Cost optimization, direct integrations, incident management, and customer experience at scale.

❖ Led the GCash Commercial Product Operations team, driving product reviews, functionality upgrades, and fast issue resolution with Product teams. Oversaw post-sales support, enforced quality standards, and introduced strategic improvements that enhanced overall product performance and user experience.

❖ Directed the GCash Payments team across core services, including Buy Load, Pay Bills, Scan to Pay, and Webpay. Managed strategy, revenue goals, and growth targets, consistently surpassing stretch objectives by 20–30% and contributing materially to company financial performance.

❖ Led ShopeePay’s Payments Partnerships team, expanding cash-in/cash-out channels to enhance financial accessibility. Established and managed the Online Payments team, increasing ShopeePay acceptance across external platforms. Oversaw project management, business development, and team leadership to deliver key initiatives and partnerships.

❖ Headed SeaMoney Credit, managing a 200+ person team and launching e-commerce loans in the Philippines in Dec 2020. Surpassed targets, significantly increased GMV, and drove strategic initiatives that reinforced market position and accelerated regional growth.

❖ Managed a 10-person sales team overseeing the full sales cycle from lead generation to contract negotiations. During COVID-19, led a Corporate Sales team that preserved hundreds of jobs and achieved net positive revenue growth compared to pre-pandemic levels. Personally generated ₱7.1M in sales within three months of lockdown, highlighting adaptability and leadership in crisis.

❖ Launched the first consumer loans marketplace offering before the 9.9 mega campaign, for Lazada consumers that will serve to increase the number of potential buyers on our platform, increase overall basket size, decrease the costs of COD and improve Lazada Wallet order share; Grew total contribution by 450% ❖ Spearheaded the rapid growth in corporate partnerships with a pipeline of over 30 different clients including loan providers, rewards programs and various corporate organizations; Grew total active partners by 300%

❖ Launched the first customer collection pickup service in the Philippines in partnership with SM Store responsible for end-to-end conceptualization, strategic planning, negotiation, operations process flow mapping, implementation and optimization ❖ Single-handedly closed partnerships with SM Store, M Lhuillier, Alfamart & GrowSari to prepare for massive ramp up

❖ Launched the first direct return to merchant (DRTM) customer returns service in the Philippines in partnership with LBC responsible for end-to-end conceptualization, operations process flow mapping, implementation and optimization, which contributed to a faster, more cost-efficient process with a better UX for buyers and sellers ❖ Managed and optimized the customer returns drop off service in partnership with LBC & 7-11 to drive down cost, prevent losses, streamline and improve the process, and resolve issues arising from day-to-day operations

❖ Achieved highest offline job request volume in May 2018 hitting 90% of the revenue target with only 86% spend utilization ❖ Spearheaded offline roadshow activations which resulted in a 56% growth in job request volume in Q2 2018 ❖ Management and allocation of marketing investment to all channels including digital ❖ Optimized all lead generation campaigns to improve CAC and drive higher ROI

❖ Managed a 40 person support team responsible for resolving the most business critical support concerns (IRT) for the Australia & New Zealand market ❖ Designed a comprehensive marketing recruitment campaign to achieve aggressive growth targets for the Manila Center of Excellence (COE) ❖ Project management, workforce management, data/metric analysis, staffing/holiday planning, training initiatives, team building/culture building, new team launches & new modality launches

Dean's List 2024