Patrick Hohlt

Directed inventory accuracy across multiple shifts and buildings. Led a team of 17 associates and a Supervisor. This included hiring, training, scheduling, and coaching. Consistently exceeded KPIs. • Daily functions cycle counts, receipt discrepancy resolution, physical inventory, and reconciliation. • Led the packing trouble team to resolve customer orders. Each order was processed, packed and shipped. • Identified and reported obsolete and tracked expired materials monthly; coordinated with merchants for adjustments and transfers. • Oversaw layout design and stock location optimization to support order picks and timely shipments. This increased pick accuracy by 20%. • Collaborated with merchants and inbound logistic team to ensure all components of bundles were available. • Performed Financial reconciliation of inventory with Finance team. • Worked with bank and internal Inventory auditors. • Redesigned facility location layouts to accommodate merchandise. • Internal customer contact for system enhancement deployment for the fulfillment center. Conducted testing and involved with and conducted training prior to rollout.

Managed return flow and receipts across multiple shifts and facilities, overseeing 2 Supervisors and 74 associates. This included hiring, training, Scheduling, and coaching. Consistently exceeded KPIs for the team. • Planned and consistently came under $2.7 million budget for Returns/Refurbishment. • Prepared and consistently came under $492,000 Budget for non-payroll. • Managed the flow of merchandise from returns to stocking and RTV over multiple facilities. • Managed the cleaning and refurbishment of merchandise through vendors. • Inspected quality of incoming merchandise to meet Neiman Marcus’ standards. • Resolved customer complaints and followed through to resolution. • Prepared returns reporting and identified error patterns, collaborated cross-departmentally for resolution. Accomplishments • Reduced non-sell with improvements of flow of merchandise & training. • Improved process flow of Returns saving $66,000 by conducting time studies, redesigning workstations, and product flow. • Exceeded CPU and UPH goals each year.

Planned and managed budget requirements for payroll and non-payroll, consistently coming in under plan. Validated quality of incoming merchandise to meet Neiman Marcus standards. Oversaw 2 Supervisors and 10 associates, including hiring, training, scheduling, and coaching, while consistently exceeding KPIs. Quality Assurance • Led communication with vendors and buyers regarding merchandise. • Directed productivity, internal audits, and process optimization. • Audited Receiving, Order Fulfillment, Outbound, Monogram, Returns, Refurbishment, Stocking, RTV, and Transfers, collaborating with underperforming departments to improve accuracy. • Tracked and reported audit percentages, error rates, and merchandise discrepancies. • Ensured compliance with Federal Trade Commission regulations. • Resolved customer complaints, implementing enhancements to reduce future issues. Accomplishments: Designed an expiration tracking system for perishables, saving $100K. Implemented process changes generating $155K in savings. Packaging • Investigated damaged items and improved internal/vendor packaging. Accomplishments: Delivered over $1M in savings through package testing and improvements in collaboration with vendors. Training • Managed a Training Supervisor and delivered specialized training programs. Supported rollouts of system enhancements and process improvements. • Developed “train-the-trainer” program and incentive structure. • Oversaw training and cross-training of new hires through classroom and hands-on methods, including refresher training. • Created SOPs for key distribution functions. • Led training initiatives across Receiving, Packing, Picking, Returns, Monogram, and Stocking, aligning performance with departmental goals. Produced training materials to support rollouts, process enhancements, and quality improvement.

Managed a supervisor and 20 associates that included hiring, training, and coaching. Communicated with Vendors about defective items. Oversaw dollar backlog and age to ensure timely processing of defective items claims back to the vendor. Coordinated the shipments of negotiated RTV’s. Consistently exceeded KPIs for the team. Quality Assurance • Spearheaded communication with Vendors and Buyers regarding merchandise. • Oversaw productivity, internal audits, and optimized procedures. • Audited accuracy in Receiving, Order Fulfillment, Outbound, Monogram, Return, Refurbishment, Stocking, RTV, & Transfers. Worked with underperforming departments to improve accuracy. • Tracked and reported statistics of audit percent, error percent and merchandise discrepancies. • Oversaw compliance of Federal Trade Commission regulations involving merchandise. • Addressed customer complaints on merchandise and fulfillment. Worked through to resolve complaints and enhancements to reduce complaints.

Quality Assurance • Spearheaded communication with Vendors and Buyers regarding merchandise. • Oversaw productivity, internal audits, and optimized procedures. • Audited accuracy in Receiving, Order Fulfillment, Outbound, Monogram, Return, Refurbishment, Stocking, RTV, & Transfers. Worked with underperforming departments to improve accuracy. • Tracked and reported statistics of audit percent, error percent and merchandise discrepancies. • Oversaw compliance of Federal Trade Commission regulations involving merchandise. • Addressed customer complaints on merchandise and fulfillment. Worked through to resolve complaints and enhancements to reduce complaints.